📝 Job Description
Are you passionate about helping others and looking for a remote career in healthcare support? We are seeking motivated and compassionate individuals to join our growing team as a Healthcare Customer Service Representative (Remote – USA).
Thank you for reading this post, don't forget to subscribe!This role is ideal for those who want to make a meaningful impact on patients’ lives while working from the comfort of their home. With competitive pay between $21–$27 per hour, excellent training, and exclusive SoHo-inspired lifestyle benefits, this position provides the perfect balance of professional growth and personal well-being.
📋 Key Responsibilities
As a Healthcare Customer Service Representative, you will serve as the primary connection between patients, healthcare providers, and insurance teams, ensuring members receive the highest level of care and support. Your role will involve:
- Answering inbound calls and digital inquiries from patients, caregivers, and healthcare professionals.
- Assisting with insurance eligibility, claims, billing, and benefit-related questions.
- Coordinating with providers and pharmacies to resolve medication, referral, and scheduling issues.
- Documenting all interactions accurately in electronic health record (EHR) or CRM systems.
- Handling sensitive health information with strict confidentiality (HIPAA compliance).
- Providing empathetic support to patients navigating complex healthcare situations.
This position is more than just answering calls—it’s about offering guidance, reassurance, and solutions to individuals relying on the healthcare system.
🎓 Skills & Qualifications
We welcome candidates from both healthcare and non-healthcare backgrounds. Full paid training will be provided to set you up for success.
Required Qualifications:
- High school diploma or GED.
- Strong communication and active listening skills.
- Ability to multitask while maintaining accuracy and professionalism.
- Reliable internet connection and quiet workspace.
- Commitment to patient-centered service.
Preferred Qualifications (Not Required):
- Previous experience in healthcare, call center, pharmacy, or insurance.
- Familiarity with HIPAA regulations.
- Bilingual fluency (Spanish/English or other languages).