Customer Service Agent - Remote/Hybrid - Inbound Phone Operations - Full-Time with Competitive Pay and Comprehensive Benefits in Waterloo, IA

Join Our Team: Customer Service Agent - Remote/Hybrid Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? Look no further! Grainger, a leading broad-line distributor with operations in North America, Japan, and the United Kingdom, is seeking full-time INBOUND phone Customer Service Agents to join our team in Waterloo, IA. As a Customer Service Agent, you will be the face of our company, building strong relationships with customers and providing top-notch support. About Grainger At Grainger, we achieve our purpose, 'We Keep the World Working®,' by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. We also deliver services and solutions, such as technical support and inventory management, to save customers time and money. With a welcoming workplace, we encourage our team members to build a career while fulfilling our purpose. We value diversity, equity, and inclusion, and we're committed to equal employment opportunity for all. Job Summary We're looking for passionate and customer-focused individuals to join our team as full-time INBOUND phone Customer Service Agents. As a Customer Service Agent, you will be responsible for responding to a high volume of inbound phone calls, working with customers and Sales team members, and resolving customer challenges. You'll be part of a team reporting to a Supervisor, Customer Experience, and will have the opportunity to grow and develop your skills in a dynamic and supportive environment. Key Responsibilities: Build customer relationships by responding to a high volume of INBOUND phone calls and providing exceptional customer service. Work with customers and Sales team members daily in a team-based environment to resolve customer challenges and provide solutions. Use a computer and multiple computer programs with periods of sitting up to 8 hours per day. Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management. Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures. Collaborate with team members to achieve sales and customer service goals. Stay up-to-date on product knowledge and industry trends to provide informed support to customers. Requirements: High School diploma or equivalent required. At least 1 year of customer service experience. Ability to commute to our facility from your home. A secure workspace at home dedicated to job activity. Proficiency in operating and navigating multiple PC-based programs at once. Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds. Preferred Qualifications: Previous experience in a call center or customer service environment. Experience with customer relationship management (CRM) software and other productivity tools. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. What We Offer: At Grainger, we offer a comprehensive benefits package that includes: Competitive pay: Start at $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour! Medical, dental, vision, and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs. 6 free sessions each year with a licensed therapist to support emotional wellbeing. Paid time off (PTO) and 6 company holidays per year. Access to up to 30% of your paycheck before payday to help with financial emergencies. Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required. Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools. Employee discounts and more! Work Environment and Culture: We offer a hybrid work environment, with the opportunity to work from home up to 5 days a week. Our 8-week onsite training academy will provide you with the knowledge and tools you need to best serve our customers. You'll be equipped with a laptop, dual monitors, keyboard, and accessories on your first day. Our team is passionate about delivering exceptional customer experiences, and we're looking for individuals who share our values and are excited to join our team. Career Growth Opportunities: At Grainger, we're committed to the growth and development of our team members. We offer: Opportunities for career advancement and professional growth. Training and development programs to help you build new skills. A supportive and dynamic work environment that encourages innovation and creativity. How to Apply: If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply! Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you! Equal Employment Opportunity: Grainger is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We're proud to be an equal opportunity workplace.