Experienced Pharmacy Technician - Clinical Customer Care: Remote Opportunity with Amazon Pharmacy

Join the Amazon Pharmacy Team as a Clinical Customer Care Pharmacy Technician Are you a motivated and detail-oriented pharmacy technician looking for a remote opportunity to make a difference in the lives of customers? Do you have a passion for delivering exceptional customer service and supporting the healthcare needs of individuals? Look no further than Amazon Pharmacy's Clinical Customer Care team! As a Pharmacy Technician, you will play a vital role in empowering customers to take their medications correctly and achieve better overall wellness. With a competitive salary and flexible work arrangements, this is an exciting opportunity to join a dynamic team and grow your career. About Amazon Pharmacy and Our Culture Amazon Pharmacy is a leading online pharmacy that offers a wide range of prescription medications and healthcare products. Our mission is to make healthcare more accessible and affordable for everyone. We value a culture of innovation, customer obsession, and teamwork. Our team members are passionate about delivering exceptional customer experiences and supporting the healthcare needs of individuals. We offer a collaborative and dynamic work environment that encourages growth, learning, and creativity. Key Responsibilities As a Pharmacy Technician - Clinical Customer Care, you will be responsible for: Providing exceptional customer service: Answering incoming telephone calls from Customer Care associates, making outbound calls, and assisting with urgent situations as needed. Supporting the clinical pharmacist team: Assisting with outgoing MD, pharmacy, and customer calls, and providing guidance and feedback to Customer Care associates. Managing tickets and help desk tasks: Completing tickets to support the Customer Care team and Clinical RPh team, and monitoring and processing help desk assigned tasks. Maintaining knowledge of policies and procedures: Staying up-to-date on Amazon Pharmacy's policies and procedures, as well as products and services. Escalation and resolution: Acting as a primary point of contact for escalated calls, handling escalated calls, and following through until resolution has been met. Reporting and investigation: Managing reporting of customer complaints, investigating pharmacy errors, and providing resolution per set SLA's. Learning and development: Learning pharmacy laws and regulations nationwide, and staying current on system and technology/software outages. Collaboration and teamwork: Working autonomously and proactively identifying areas in need of improvement, with constant collaboration with teammates. Customer-centricity and quality: Demonstrating a commitment to quality and customer-centricity in all interactions. Requirements and Qualifications Basic Qualifications Active and unrestricted in-state Board of Pharmacy License: This includes Pharmacy Technician, Trainee, and Assistant Licenses. High school or equivalent diploma: A high school diploma or equivalent is required. Preferred Qualifications National Pharmacy Technician Certification: PTCB or NHA certification is preferred. Demonstrated ability to work as an effective team member: Experience working collaboratively with others is preferred. Strong organization skills and attention to detail: Experience with organization and attention to detail is preferred. Experience recognizing and identifying patient medications: Experience with medication recognition and identification is preferred. 6+ months of relevant experience working with computer and web-based tools: Experience with computer and web-based tools is preferred. Experience working under pressure in a fast-paced work environment: Experience working in a fast-paced environment with high productivity and quality standards is preferred. What We Offer As a Pharmacy Technician - Clinical Customer Care with Amazon Pharmacy, you will enjoy: Competitive salary: A competitive salary range for this role. Flexible work arrangements: Remote work opportunity with flexible scheduling. Opportunities for growth and development: Opportunities to learn and grow with our team. Collaborative and dynamic work environment: A culture of innovation, customer obsession, and teamwork. Commitment to diversity and inclusion: A diverse and inclusive workplace that values all employees. Why Join Our Team? As a Pharmacy Technician - Clinical Customer Care with Amazon Pharmacy, you will have the opportunity to: Make a difference in the lives of customers: By providing exceptional customer service and supporting the healthcare needs of individuals. Grow your career: With opportunities for growth and development. Work with a dynamic team: Collaborating with a team of passionate and dedicated professionals. Enjoy a flexible work environment: With remote work opportunities and flexible scheduling. How to Apply If you are a motivated and detail-oriented pharmacy technician looking for a remote opportunity to make a difference in the lives of customers, we encourage you to apply for this exciting role! Please visit our website to submit your application. Apply to this Job Conclusion As a Pharmacy Technician - Clinical Customer Care with Amazon Pharmacy, you will play a vital role in empowering customers to take their medications correctly and achieve better overall wellness. With a competitive salary, flexible work arrangements, and opportunities for growth and development, this is an exciting opportunity to join a dynamic team and grow your career. We look forward to hearing from you! Apply for this job