Systems Support Analyst (Senior)

Welcome to an Exciting Opportunity This is more than a job; it's a chance to accelerate your career as a Systems Support Analyst and be part of a dynamic team that drives success. Enjoy the freedom and flexibility of this remote role, where you'll have the opportunity to work with a strong and diverse skillset in relevant areas. Our company is committed to providing a competitive salary and a comprehensive benefits package to ensure your growth and well-being. About Our Company We are a leading organization in our industry, dedicated to delivering innovative solutions and exceptional customer experiences. Our team is passionate about what we do, and we're looking for like-minded individuals who share our vision and values. As a Systems Support Analyst (Senior), you will play a critical role in supporting our production and application monitoring systems, ensuring seamless operations and high-quality service delivery. Job Summary The Systems Support Analyst (Senior) will be responsible for providing technical support and expertise to our production and application monitoring systems. This includes creating and configuring non-production environments, implementing ELF for non-production and production environments, triaging and resolving issues, deploying application baselines, and performing certificate renewals. You will also be responsible for configuring and maintaining CI/CD pipelines, performing DB activities, and administering various tools such as GIT, Artifactory, SonarQube, and Jenkins. Key Responsibilities Creation and configuration of non-prod environments for all in-scope applications Implementation of ELF for non-production and production environments Triage and resolution of non-prod environment-related issues Deployment of application baselines to non-production and production environments for all in-scope applications Certificate renewals for non-prod and prod environments Configuration and maintenance of CI/CD pipelines Performance environment creation, configuration, deployment, and support DB activities for non-prod and prod environments, including installation, maintenance, and issue resolution GIT administration, Artifactory, SonarQube, ETL admin, UCD admin, UCD scripts, Jenkins configuration, and Logstash On and off-boarding of new users to access non-prod environments Production monitoring, including liveliness probe, BM worker node, DataGrid, SOSS, and POD restarts Report on System Health Metrics using Dynatrace Monitor and action alerts using Bell Monitoring Tools (Dynatrace, BAM, Grafana) Diagnosing and tracking incidents and problems with Severity Critical (P1) and High (P2) through to resolution Providing workarounds for Critical and High Incidents Updating relevant system, configuration, or process documentation Documenting and promptly notifying Bell of any emergency changes required Participating in AMS Operations Governance meetings Responding to application-related questions and performing data extraction as required Handling ad-hoc requests from end-users for information, queries, or reports Providing holiday support coverage and performing peak period monitoring and reporting for specific critical applications Essential Qualifications To be successful in this role, you will need: A strong technical background in systems support and administration Experience with CI/CD pipelines, GIT, Artifactory, SonarQube, and Jenkins Knowledge of database administration, including installation, maintenance, and issue resolution Experience with monitoring tools such as Dynatrace, BAM, and Grafana Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong attention to detail and organizational skills Preferred Qualifications While not essential, the following qualifications are desirable: Experience with cloud-based technologies and virtualization Knowledge of ITIL frameworks and processes Experience with agile development methodologies Strong understanding of network protocols and architecture Experience with scripting languages such as Python or PowerShell Skills and Competencies To succeed in this role, you will need to demonstrate the following skills and competencies: Technical expertise in systems support and administration Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong attention to detail and organizational skills Adaptability and flexibility in a fast-paced environment Strong customer service skills and ability to work with stakeholders Career Growth Opportunities As a Systems Support Analyst (Senior), you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment. Our company is committed to providing ongoing training and development opportunities to ensure your growth and success. You will have the opportunity to work with a talented team of professionals who are passionate about what they do, and you will be encouraged to share your ideas and contribute to the development of our systems and processes. Work Environment and Company Culture Our company culture is built on a foundation of respect, integrity, and teamwork. We value diversity and inclusion and are committed to creating a work environment that is supportive and inclusive. As a remote worker, you will have the flexibility to work from anywhere, and you will be part of a virtual team that is connected and collaborative. We offer a range of benefits and perks, including flexible working hours, professional development opportunities, and a comprehensive benefits package. Compensation and Benefits We offer a competitive salary and a comprehensive benefits package, including: Flexible working hours Professional development opportunities Comprehensive benefits package, including health, dental, and vision insurance Retirement savings plan Paid time off and holidays Conclusion If you are a motivated and experienced Systems Support Analyst looking for a new challenge, we encourage you to apply for this exciting opportunity. As a senior member of our team, you will have the opportunity to develop your skills and expertise, work with a talented team of professionals, and contribute to the success of our organization. Don't miss out on this chance to accelerate your career and be part of a dynamic and supportive team. Apply now and let's discuss how you can become a vital part of our success story. Apply for this job