Shopify Technical Account Manager

LMG Staffing Solutions is hiring on behalf of our client, a digital agency providing web design, development, and CRO services to ecommerce brands on the Shopify platform. They’re seeking a Technical Account Manager to serve as the primary point of contact for a portfolio of Shopify clients. This role includes managing communication, task delegation, project management, technical support, and helping identify opportunities for ongoing site improvements. This is a part-time (approx. 20 hours/week) role to start, with the goal of transitioning to full-time within 2–4 months if it’s a good mutual fit. RequirementsKey ResponsibilitiesClient Relationship ManagementAct as the primary point of contact for a portfolio of Shopify-based clientsMaintain strong, proactive relationships through weekly or biweekly communicationProvide updates on progress, clarify project timelines, and ensure client satisfactionHelp identify upsell opportunities based on client needs and service optionsTechnical Implementation (Shopify)Make backend updates in Shopify, such as:Adjusting shipping settingsInstalling/configuring appsModifying navigation menusSetting up discounts or promotional bannersUpdating product or content pagesTroubleshoot issues directly on the website or using related toolsProject Task ManagementTranslate client requests into actionable tasksDelegate work to internal specialists (designers, developers, SEO, etc.)Track progress in the project management system (e.g., Teamwork)Ensure timely delivery of tasks and clear communication of status updates to clientsPerformance Monitoring OptimizationConduct quarterly website assessments using a predefined checklistIdentify improvement areas across UX, functionality, and conversion performanceRecommend priority changes or initiatives based on insights and client goalsInternal Collaboration CommunicationUse Slack, Loom, and Zoom to collaborate with internal team membersParticipate in weekly team operations meetings and ad hoc client callsMaintain thorough documentation of updates, decisions, and next stepsSupport a culture of asynchronous communication and proactive coordinationQualifications You may be a strong fit if the following describes you:2+ years of experience in digital project management, account management, or technical client servicesStrong communicator who is comfortable being client-facing and working cross-functionally with internal teamsExperience supporting clients on technical matters, including site configurations, plugin/app installations, UX/UI feedback, and general troubleshootingPrior experience with website platforms; Shopify experience is highly preferredFamiliar with ecommerce, UX/UI principles, analytics, and CRO conceptsHighly organized, punctual, and process-orientedProficient with project management tools such as ClickUp, Asana, or TeamworkAvailable during standard business hours in the EST time zone (9 AM–5 PM EST)Bonus Experience (Not required, but preferred)Shopify site configuration or developmentBackground in web design or front-end developmentExperience with ecommerce A/B testingFamiliarity with SEO best practicesBenefitsFlexible hoursRemote workRevenue share on accounts you manageHealth stipendHome office stipendContinuing education stipendHolidays and paid time off (after trial period)Originally posted on Himalayas Apply To this Job