Virtual Assistant Live Session Support

Before the Session • Join online sessions 20–30 minutes early, depending on the session type. • Test participant and moderator setups: internet, video, audio, screen sharing. • Welcome respondents and make sure they are ready and comfortable. • Coordinate with the moderator or translator to make sure everything is aligned. During the Session • Start the recording at the scheduled time. • Stay in the session for the first 10 minutes to ensure a smooth start. • After that, monitor the session in the background for any issues. • Rejoin the session quickly if technical issues come up or if you’re messaged by the team. • Send reminders to late participants and troubleshoot access problems. • Add backup participants if needed and notify the internal team about any session size changes. After Setup • Remain available for any follow-up troubleshooting during the session. • Monitor the backend to provide ongoing support if needed. Requirements • Strong spoken and written English. • A stable internet connection and a quiet, professional workspace. • Confidence using online video platforms like Zoom, Microsoft Teams, or similar. • Experience solving common technical issues (camera, mic, connection). • Friendly and clear communicator who stays calm under pressure. • Must be available to work in Eastern Time (ET) hours with up to 2 hours of extra buffer time, depending on the session schedule. Benefits Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: Permanent remote work flexibility Paid Time Off Health Maintenance Organization (HMO) coverage Annual performance bonuses Dedicated coaches offer an extra channel of support and skill-building Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. Apply To This Job