Application Support Specialist

Title: Application Support SpecialistLocation: Remote-USSalary: $28.36 / hrAbout PSIWe are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: https://www.psiexams.com/About the RoleThe Application Support Specialist role for PSI’s product team provides support to monitor and maintain the efficacy of our software applications. The person in this role forms an important part of the groups who provide 24/7 support coverage during day-to-day operations across PSI. This is a full-time permanent role, with availability needed during office and test center operating hours. This could include evening and weekend work as required. The person in this role reports to the Application Support Manager, in the Implementations and Quality group. Role Responsibilities• Provide software application support under the supervision of the Application Support Manager.• Perform analyses on software application functionality and suggest improvements as they arise.• Test and proactively monitor applications for compatibility and malfunction.• Establish root causes of application errors and field escalations, e.g. to Tier 2 support as required.• Triage issues raised in ticketing system• Ensure effective front- and back-end functionality of applications.• Test drivers and software and how they interact with our operating systems.• Conduct frequent support assignments as required, e.g. site installations, data retrieval and data entry into tracking sheets.• Create and maintain technical and problem/resolution documentation e.g. of configuration changes and scheduling application updates. Knowledge, Skills and Experience Requirements• Education to Bachelor’s degree level in relevant field, e.g. computer science, software engineering, information technology etc.• Knowledge of front-end and back-end programming languages, e.g. C++, JavaScript, Python etc.• Proficiency in Microsoft Office software, notably Outlook, Teams, Word and Excel.• Experience of working in Tier 1 / 2 tech support is desirable.• Project management and tracking experience is desirable. Benefits & CultureAt PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:401k/Pension/Retirement Plan – with country specific employer % Enhanced PTO/Annual LeaveMedical insurance – country specific Dental, Vision, Life and Short-Term Disability for US Flexible Spending Accounts – for the USMedical Cashback plan covering vision, dental and income protection for UK Employee Assistance ProgrammeCommitment and understanding of work/life balance A culture of embracing wellness, including regular global initiativesAccess to supportive and professional mechanisms to help you plan for your future Volunteer Day and a culture of giving back to our community and industry through volunteering opportunitiesOriginally posted on Himalayas Apply To this Job