Experienced Full Time Remote Night Shift Dispatcher for Emergency Road Service Calls – Utilizing Exceptional Customer Service Skills and Technical Abilities to Provide Top-Notch Support

Introduction to AAA Mid States and the Role AAA Mid States, a renowned leader in the automotive services industry, is seeking a highly skilled and dedicated Full Time Remote Night Shift Dispatcher to join its team. As a Dispatcher, you will play a critical role in providing emergency road service support to our members, ensuring their safety and satisfaction during times of need. This is an exceptional opportunity for individuals with a passion for delivering outstanding customer service, working in a fast-paced environment, and leveraging their technical skills to make a positive impact. Key Responsibilities and Expectations As a Night Shift Dispatcher, your primary responsibilities will include: Responding to emergency road service calls from members, assessing their needs, and providing timely and effective solutions Utilizing strong communication and empathy skills to ensure members feel supported and valued during stressful situations Operating computer-aided dispatch systems, navigating various software applications, and maintaining accurate records Collaborating with internal teams, such as tow truck operators and service technicians, to coordinate responses and resolve member issues efficiently Working independently in a remote setting, with the ability to self-motivate and maintain a positive work ethic Adapting to new technologies, processes, and applications, with a willingness to learn and grow in the role Maintaining a calm and composed demeanor, even in high-pressure situations, to provide exceptional support to members Essential Qualifications and Requirements To succeed as a Night Shift Dispatcher, you will need: High school diploma or equivalent required At least 1 year of customer service experience, with a strong focus on delivering exceptional support in fast-paced environments Preferred experience in call taking, dispatching, or related fields, with a minimum of 1 year in each area Excellent computer and telephone skills, with the ability to navigate multiple software applications and systems Strong communication, empathy, and problem-solving skills, with a customer-centric approach Ability to work every other weekend and some holidays, with flexibility to adapt to changing schedules and needs Reliability and dependability, with a strong commitment to attending work and meeting performance expectations Preferred Qualifications and Skills While not required, the following qualifications and skills are highly desirable: Experience working in a remote or home-based setting, with the ability to self-motivate and maintain productivity Familiarity with emergency road service operations, dispatch systems, and related technologies Knowledge of geographic information systems (GIS) and mapping technologies Certification in dispatching, customer service, or a related field, such as EMD (Emergency Medical Dispatch) or CAD (Computer-Aided Dispatch) Bilingual or multilingual skills, with the ability to communicate effectively with members who speak languages other than English Career Growth Opportunities and Learning Benefits At AAA Mid States, we are committed to the growth and development of our employees. As a Night Shift Dispatcher, you will have access to: Comprehensive training programs, including onboarding, ongoing coaching, and professional development opportunities Career advancement opportunities, with the potential to move into leadership or specialized roles within the organization Cross-training and exposure to different areas of the business, such as customer service, operations, and technology A supportive and collaborative work environment, with a focus on teamwork, communication, and mutual respect Work Environment and Company Culture AAA Mid States is an equal opportunity employer, dedicated to creating a diverse and inclusive work environment. Our company culture is built on the values of: Customer focus, with a commitment to delivering exceptional service and support Integrity, with a strong emphasis on ethics, honesty, and transparency Teamwork, with a collaborative and supportive approach to achieving common goals Innovation, with a focus on embracing new technologies, processes, and ideas Community involvement, with a commitment to giving back and making a positive impact in the areas we serve Compensation, Perks, and Benefits As a Night Shift Dispatcher, you will be eligible for a competitive compensation package, including: A comprehensive benefits package, featuring medical, dental, vision, life insurance, disability coverage, and more A 401(k) plan with employer contribution, to help you plan for your future and achieve your long-term financial goals Paid time off, including vacation, sick leave, and holidays, to help you maintain a healthy work-life balance Flexible spending accounts, health savings accounts, and other perks, to support your overall well-being and financial security Conclusion and Call to Action If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and service, we encourage you to apply for this exciting opportunity. As a Night Shift Dispatcher, you will play a critical role in our organization, making a positive impact on the lives of our members and contributing to the success of our team. Don't miss this chance to join a dynamic and growing company, with a commitment to your growth, development, and well-being. Apply now and take the first step towards an rewarding and challenging career as a Night Shift Dispatcher. Apply for this job