Experienced Customer Service Representative – Refill Pharmacy Technician – Remote Opportunity in Arizona or Onsite in Massachusetts

Join the Freedom Fertility Team at Evernorth Health Services and Make a Difference in Patients' Lives Evernorth Health Services, a division of The Cigna Group, is a leading provider of innovative pharmacy, care, and benefit solutions that improve health and increase vitality for millions of people. As part of this dynamic team, you'll have the opportunity to work with Freedom Fertility, a company dedicated to helping patients achieve their dreams of building a family. We're seeking an experienced Customer Service Representative – Refill Pharmacy Technician to join our team, working either remotely in Arizona or onsite in Massachusetts. About the Role: Customer Service Representative – Refill Pharmacy Technician As a Customer Service Representative – Refill Pharmacy Technician at Freedom Fertility, you'll be the primary point of contact for patients navigating their fertility journeys. This role requires a unique blend of empathy, communication skills, and attention to detail to ensure seamless coordination between patients, physicians, and our team. If you're passionate about delivering exceptional customer service and are looking for a role that makes a real difference in people's lives, this is the perfect opportunity for you. Key Responsibilities Coordinate fertility plans and medications with patients and physicians to ensure process efficiency and a positive patient experience. Handle inbound calls from patients, listening attentively to their needs and concerns, and resolving issues promptly. Accurately obtain and enter patient information, including shipping, insurance, and payment details, to ensure seamless order processing. Escalate complex claims to Senior Billing & Reimbursement Specialists for appropriate action, demonstrating a proactive and collaborative approach to problem-solving. Maintain 100% follow-up with customers to ensure their satisfaction and resolve any outstanding issues. Why Join Evernorth Health Services and Freedom Fertility? At Evernorth Health Services and Freedom Fertility, we're committed to creating a work environment that's not only rewarding but also fun, friendly, and unique. Here are just a few reasons why you should consider joining our team: Comprehensive Benefits Package: Enjoy health coverage effective from day one, including medical, dental, and vision insurance. Generous Time Off and Holiday Pay: Take a break and recharge with our holiday pay and PTO policies. Overtime Pay: Eligible for overtime pay, recognizing your hard work and dedication. 401K with Company Match: Plan for your future with our 401K plan, complete with a company match. Tuition Reimbursement: Invest in your professional development and continuous learning with our tuition reimbursement program. Culture of Inclusion and Support: Be yourself and thrive in our inclusive and supportive work environment. Essential and Preferred Qualifications To succeed in this role, you'll need: A valid CPhT license if residing in Arizona, or a valid MA Tech license (Preferred CPhT) if residing in Massachusetts. Excellent customer service, organizational, and time management skills. A High School Diploma or GED. Proficiency in Microsoft Office Suite and Internet applications. Reliable internet connection (cable broadband or fiber optic with speeds of at least 10Mbps download/5Mbps upload) if working from home. Residing within the state of Arizona or within driving distance of Newburyport, Massachusetts, is a requirement for this role. Skills and Competencies for Success To excel as a Customer Service Representative – Refill Pharmacy Technician, you'll need: Strong communication and interpersonal skills to build rapport with patients and healthcare professionals. Empathy and a patient-centric approach to customer service. Attention to detail and organizational skills to manage multiple tasks and priorities. Problem-solving and analytical skills to resolve customer issues efficiently. Ability to work in a fast-paced environment, adapting to changing priorities and workflows. Career Growth Opportunities and Learning Benefits At Evernorth Health Services and Freedom Fertility, we're committed to your professional growth and development. You'll have access to: Training and development programs to enhance your skills and knowledge. Opportunities for career advancement within the company. A supportive and collaborative work environment that encourages continuous learning. Work Environment and Company Culture Our company culture is built on a foundation of inclusivity, respect, and support. We believe in bringing your whole self to work and fostering a work environment that's both fun and rewarding. Whether you're working remotely in Arizona or onsite in Massachusetts, you'll be part of a dynamic team that's passionate about making a difference in patients' lives. Compensation, Perks, and Benefits We offer a competitive compensation package, comprehensive benefits, and a range of perks designed to support your well-being and job satisfaction. Our benefits include health coverage, 401K with company match, tuition reimbursement, and generous time off policies. Join Our Team and Make a Difference If you're a motivated and compassionate professional looking for a role that makes a real difference in people's lives, we want to hear from you. Apply now to join our team as a Customer Service Representative – Refill Pharmacy Technician and be part of a company that's dedicated to helping patients achieve their dreams of building a family. Evernorth Health Services is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from qualified candidates, regardless of their background, and will consider them without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws. Apply for this job