Customer Care Associate, Medicaid

Description: • Provide quality customer service in the KanCare Contact Center as part of the KanCare Clearinghouse Program • Gather thorough documentation and enter information into various systems • Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures • Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs • Respond to calls courteously, accurately, and concisely • Provide high-quality customer service and focus on the accuracy of information provided • Evaluate information received through phone contact, ask appropriate follow-up questions, solicit additional information, and evaluate potential impact • Use standard technology: telephones, e-mail, and web browsers • Maintain up-to-date knowledge of regulations, policies, and guidelines • Complete all assigned training as necessary Requirements: • High School diploma or GED equivalent; post-secondary education preferred • Minimum of six (6) months’ experience in customer service • Minimum of six (6) months’ experience in Family Medical Medicaid eligibility (preferred) • Knowledge of Medicaid and managed care programs (preferred) • Bilingual Spanish/English with the ability to speak and read both languages fluently (preferred) • Strong computer skills with the ability to maneuver in complex software systems • MS Office, Outlook, and Internet usage experience • Active listening skills • Customer orientated • Ability to adapt/respond to different types of characters • Able to multi-task, prioritize, and manage time effectively • Good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation • Requires excellent data entry skills; the ability to type 28-30 minutes per minute accurately • Willingness to work part of a team • Maintain the integrity and confidentiality of all records and communications • Complete all assigned training as necessary Benefits: • In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time Apply tot his job Apply To this Job