IT Helpdesk Technician - Permanent

The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee. This coalescence marks a new chapter in its European history. With Privalia, vente-exclusive, Eboutic and vente-privee, Veepee achieved a 3.3 billion Euro turnover as of 2024. Present in 10 countries, Veepee is taking a leading role in the European digital commerce landscape. JOB DESCRIPTIONWe are looking for enthusiastic, motivated and naturally curious profiles who want to learn and improve Veepee's Help desk level. Your main mission will be to answer user requests and ensure the follow-up until it's solved. This position will be based in our office in L’Hospitalet with regular travels to our warehouse in Santa Oliva. TASKS Being the key point of contact for the local users in the offices and warehousesInstall and configure computer hardware, operating systems, applications, phone and video conferencesAddress issues both face-to-face and remotelyTroubleshoot system and network problems and diagnose and solve hardware issues (Windows and Mac)Resolve and/or replace faulty hardwareProcess warranty replacement of hardwareSupport the deployment of new applicationsRespond and close tickets within approved SLAWork continuously on tasks until completionAssist in IT projects, system upgrades, and rollouts as requiredMaintain accurate documentation of support requests, incidents, and solutionsEnsure compliance with company IT security policies and data protection standards. MUST HAVE skills Superior Graduation in an IT field2 years experience on a similar production, operation and support environmentWindows / MacOSGoogle WorkspaceActive directory basic skillsOffice (all versions) / GsuiteJira Service DeskAndroid/iPhoneExcellent communication and customer service skills NICE TO HAVE skills Network knowledgesHardware devices such as Zebra Android in warehouse environment ✅ BENEFITS Variable bonusDynamic and creative environment within international teamsThe variety of self-education courses on our e-learning platformThe participation in meetups and conferences locally and internationallyVideo games, beer, and quiz parties with colleagues Additional Information ⚙️RECRUITMENT PROCESS1️⃣ 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter2️⃣ ITW with the Support Manager by visio3️⃣ ITW in the warehouse in Santa Oliva4️⃣ Team Interview on siteWe are convinced that it is up to you to define the way you work, to develop yourself, and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis. COMPANY For more information about our ecosystem: https://careers.veepee.com/veepee-tech/ ❓ WHO WE ARE Veepeeᵀᵉᶜʰ is a tech community of 600 collaborators who play a key role in Veepee’s innovative strategy. From Warsaw to Sevilla, through Brussels, Amsterdam, Paris, Nantes, Nice, Barcelona, and Madrid all our projects are developed in an agile environment with a wide skills variety where you’ll be sure to find your place, no matter the technology you work with. If you love to try things why don’t you jump on this new adventure? Need more info > https://careers.veepee.com/en/Vente-privee.com processes the collected data to handle the recruitment process, and to evaluate your ability to carry out the job offered and your professional skills. You can learn more about our use of your data and your rights by reading our recruiting privacy policy. Apply to this Job