Experienced Full Stack Product Manager – Customer Service Innovation and Contact Center Platform Development

About Netflix and the Role At Netflix, we're passionate about delivering exceptional entertainment experiences to our 200 million+ subscribers worldwide. As a key player in our Customer Support (CS) organization, we're committed to ensuring that our customers have a seamless and enjoyable experience when interacting with our platform. To achieve this, we're seeking an experienced Product Manager to lead and drive innovation in our contact center platform, empowering our customer support teams to deliver outstanding experiences while reaching our customers. Job Summary We're looking for a seasoned Product Manager to join our CS Innovation team, responsible for overseeing the development and implementation of our contact center platform. As a key member of our team, you'll collaborate with cross-functional groups, including design, engineering, operations, and external partners, to deliver a world-class platform experience that meets the evolving needs of our customers and support teams. If you're passionate about driving innovation, have a customer-centric mindset, and thrive in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide product management leadership to our contact center platform, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external partners. Assist in defining strategy, capturing requirements, explaining prioritization, identifying risks and obstacles, delivering, and creating a roadmap. Collaborate with every CS operational group to better understand their vision and challenges and deliver the best possible solutions together. Oversee integrations and adoption of product features through close collaboration with our engineering and data science teams as well as external partners or consulting firms. Understand differences in support expectations in various regions around the world and design experience accordingly. Extend product management responsibility to other tools as business needs dictate. Embody the exceptional Netflix culture. What We're Looking For We're seeking a highly motivated and experienced Product Manager with a proven track record of driving innovation and delivering exceptional customer experiences. If you have: 3+ years of experience in product management for consumer or inward-facing products. The ability to make tough decisions informed by both data and judgment. A deep focus on delivering an exceptional customer and support experience. A demonstrated history of executing projects that quantifiably improved customer and support experiences. Strong organizational and influence skills: excellent updates and presentations, the ability to build trust and create collaborative organizations across functions is critical. The ability to inspire, persuade, and lead designers and engineers. Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether external or in-house build. Related experience focusing on Customer Support. Experience working on global products is also valuable. Career Growth Opportunities and Learning Benefits At Netflix, we're committed to helping our employees grow and develop their careers. As a Product Manager, you'll have the opportunity to work on high-impact projects, collaborate with cross-functional teams, and develop your skills in product management, customer experience, and innovation. We offer a range of learning and development programs, including training, mentorship, and networking opportunities, to help you achieve your career goals. Work Environment and Company Culture Netflix is a dynamic and fast-paced environment that values innovation, creativity, and collaboration. Our company culture is built on a foundation of trust, respect, and open communication. We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. As a Product Manager, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary of $25/hour, as well as a range of benefits and perks, including health insurance, retirement plans, and paid time off. We're committed to providing a comprehensive benefits package that supports the well-being and success of our employees. How to Apply If you're a motivated and experienced Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!