Solutions Specialist, Expert Team

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale. About FilevineFilevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our MissionFilevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale. DepartmentThe Expert Team department is home to product experts with deep technical understanding across a range of specialized expertise. The department is focused on critical initiatives including customer support, escalated technical problem-solving, customer education, and partner enablement. Job SummaryThe Expert Team, Solutions Specialist is responsible for determining the best solution for a customer trying to accomplish an outcome that is not available out of the box. “That is not possible” is never the answer. Backstop solutions, provisional configurations, and out-of-the-box thinking are part of the job. The main expectation of this role is to create approaches that have not been used in the past; however, workarounds should not be favored when there is native capability inside of the app. Comprehensive product knowledge across the Filevine family of products is a requirement. Responsibilities: Play a lead role in issue remediation and convey unyielding accountability for assigned issuesCreate approaches that will best solution a customer’s request, using both native capability and out of the box thinking, to resolve the root needMemorialize findings, share, and present to the larger Solutions slice and Expert teamsCreate portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and relay to customers in laymen’s terms. Supply remediation case studies and approaches to other groups that may benefit: Partners, Sales Engineering, Marketing, etc. Maintain comprehensive product knowledge across the Filevine family of productsSupport other expert teams and expert roles as neededOccasional travel, as necessary Qualifications: Bachelor's degreeDigital transformation experience with core systems-of-record such as ERP, CRM, case management, or business intelligence2+ years of Excel/SQL/API or equivalent experience2+ years Low-code / Declarative development experience or equivalent experienceAssertive communicator that can provide recommendations and instill confidenceExceptional curiosity and creative thinking abilities to solution the root cause of a customer’s prioritiesQuick learner of new technologies, self-motivatedDriver of change for more impactful solutions and customer outcomes at a fast growing companyAbility to lead critical conversationsOrganized, detail oriented, and timeline drivenAbility to independently manage competing customer priorities and initiatives with limited structure Additional Information Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive- Medical, Dental, & Vision Insurance (for full-time employees)- Competitive & Fair Pay- Maternity & paternity leave (for full-time employees)- Short & long-term disability- Opportunity to learn from a dedicated leadership team- Centrally located open office building in Sugar House (onsite employees)- Top-of-the-line company swagPrivacy Policy NoticeFilevine will handle your personal information according to what’s outlined in ourPrivacy Policy. Apply to this Job