Technical Account Manager

Who We AreOntic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.co or follow us on LinkedIn. Who You AreYou are a technically skilled communicator who thrives at the intersection of customer engagement, product expertise, and solution delivery. As a Technical Account Manager (TAM), you bring a blend of deep technical acumen and client-facing experience to help customers maximize the value of our platform. You’re proactive, inquisitive, and comfortable translating complex technical concepts into actionable recommendations. You work closely with Success Managers and Managed Services Specialists to drive customer outcomes and act as a trusted advisor to our clients' technical teams. ResponsibilitiesTechnical Advisory: Act as a trusted technical resource for assigned clients, providing guidance on platform configuration, supporting existing integrations, and ensuring alignment with objectives. Issue Triage & Diagnosis: Quickly identify, troubleshoot, and resolve platform-related issues in partnership with Product and Engineering teams, ensuring timely communication back to the customer. Strategic Technical Guidance: Collaborate with Success Managers and Managed Services Specialists to align platform usage with customers’ long-term goals. Guide configuration decisions and inform roadmap alignment. Technical Enablement: Create and maintain high-quality technical documentation such as API guides, user manuals, system overviews, workflows, and troubleshooting playbooks. Cross-Functional Collaboration: Work with Product, Engineering, and Implementation teams to extract, interpret, and communicate technical requirements and client feedback. Critical Thinking: Proactively challenge workflows, requirements, and product assumptions by asking thoughtful questions and identifying potential gaps or inefficiencies. Knowledge Sharing: Improve client’s internal documentation practices and knowledge-sharing processes, contributing to operational scalability and efficiency across teams. Travel: Participate in quarterly travel to support client meetings, internal team collaboration, and company events. Preferred Qualifications2-5 years of experience in a Technical Account Manager, Solutions Engineer, or Customer-Facing Technical role within a B2B SaaS environmentStrong grasp of APIs, data flows, system integrations, and SaaS architectureExperience creating technical documentation and diagrams using tools like Confluence or similarFamiliarity with security, compliance, and risk-intelligence platforms is a strong plusAbility to understand and articulate complex technical concepts to both technical and non-technical audiencesSkilled at building relationships with client technical teams, especially in post-sales or success contextsBachelor’s degree in Computer Science, Information Systems, or a related technical field preferredOntic does not provide sponsorship for employment visas or work authorization for this role. Applicants must be legally authorized to work in the US without requiring sponsorship, now or in the futureOntic Benefits & PerksCompetitive SalaryMedical, Vision & Dental Benefits401kStock OptionsHSA ContributionLearning StipendFlexible PTO PolicyQuarterly company ME (mental escape) daysGenerous Parental Leave policyHome Office StipendMobile Phone ReimbursementHome Internet Reimbursement for Remote EmployeesAnniversary & Milestone CelebrationsOntic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law. All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400 Apply to this Job