Experienced Customer Service Specialist - Remote/Hybrid Opportunity in Denver, IA

About Grainger Grainger is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, 'We Keep the World Working,' by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're a company that values innovation, teamwork, and customer satisfaction. Our mission is to empower our customers to keep their operations running smoothly, and we're looking for passionate individuals who share our vision to join our team. Job Summary We're seeking an experienced Customer Service Specialist to join our team in Denver, IA. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients through inbound phone calls, resolving customer inquiries, and working collaboratively with our sales team to meet customer needs. This is a full-time, remote/hybrid opportunity with a competitive hourly rate and excellent benefits package. If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Key Responsibilities Build customer relationships by responding to a high volume of inbound phone calls. Work with customers and sales team members daily in a team-based environment. Use a computer and multiple computer programs with periods of sitting up to 8 hours per day. Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management. Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures. Essential Qualifications High School diploma or equivalent. At least 1 year of customer service experience. Ability to commute to our facility from your home. A secure workspace at home dedicated to job activity. Proficiency in operating and navigating multiple PC-based programs at once. Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds. Preferred Qualifications Experience in a call center or customer-facing role. Knowledge of customer relationship management (CRM) software. Ability to work in a fast-paced environment with multiple priorities. Excellent communication and problem-solving skills. Skills and Competencies To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment with multiple priorities. You should be proficient in operating and navigating multiple PC-based programs at once and have a secure workspace at home dedicated to job activity. We're looking for a team player who is passionate about delivering exceptional customer service and is committed to meeting customer needs. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Career Growth Opportunities and Learning Benefits We're committed to helping our employees grow and develop their careers. As a Customer Service Specialist, you will have opportunities to develop your skills and knowledge through training programs, mentorship, and on-the-job experience. We also offer a range of benefits to support your well-being and career development, including: Medical, dental, vision, and life insurance coverage. 6 free sessions each year with a licensed therapist to support emotional wellbeing. Paid time off (PTO) and 6 company holidays per year. Access to up to 30% of your paycheck before payday to help with financial emergencies. Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required. Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools. Employee discounts and more! Work Environment and Company Culture We're proud to offer a welcoming and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We're committed to providing a safe and healthy work environment for all employees. Our facility is equipped with state-of-the-art technology and amenities to support your well-being and productivity. Compensation and Perks We offer a competitive hourly rate and excellent benefits package to support your well-being and career development. As a Customer Service Specialist, you will start at $15.80 per hour with three automatic raises in 12 months, bringing your pay to $17.00 per hour. We also offer a range of perks and benefits, including: Flexible work arrangements, including remote and hybrid options. Opportunities for career growth and development. Competitive hourly rate and excellent benefits package. Employee discounts and more! How to Apply If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits package, and to submit your application. We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace that values diversity, equity, and inclusion. Join Our Team Today! We're excited to welcome talented and motivated individuals to our team. If you're passionate about delivering exceptional customer service and are committed to meeting customer needs, we encourage you to apply for this exciting opportunity. Together, we can make a difference and keep the world working!