Appointment Center Service Representative Onsite El Cajon - 10:30am to 7:00pm

About the position Responsibilities • Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities, and applicable laws. • Operates in a high volume, structured Appointment Center environment by responding to incoming calls. • Works in a personal computer environment with multiple departments. • Uses guidelines and protocols to meet member needs effectively. • Determines the type of appointment requested and schedules accordingly. • Prioritizes member needs and offers alternatives when appropriate. • Utilizes superior customer service skills to diffuse difficult member encounters. • Handles urgent or emergent calls by transferring them to the appropriate department. • Composes messages for medical staff based on member requests. • Responds courteously to general questions using online databases. • Identifies ways to improve service quality and recommends changes. • Performs clerical duties such as assigning primary care physicians and booking appointments. Requirements • Two or more years of customer service experience or personal computer experience. • Successful completion of the Call Center Simulation Test. • High school graduate or equivalent. • Must be able to read and write English. • Demonstrated knowledge of medical terminology. Benefits • Competitive compensation • Comprehensive medical coverage • Retirement plans • Wellness programs • Professional development opportunities Apply tot his job Apply To this Job