Online Support Agent

Kidwell designs and integrates technology solutions to connect teams, secure facilities and information and streamline operations. Our specialized expertise, combined with a collaborative approach, empowers schools, hospitals, airports and corporations to pursue opportunities made possible through advanced technologies. About The Role We are seeking an enthusiastic and dedicated Online Support Agent to join our Customer Support team. This full-time, hourly position involves providing exceptional support to our customers through online platforms in English. As the first point of contact for many of our users, you'll play a critical role in ensuring customer satisfaction by resolving inquiries efficiently and effectively. What You'll Do • Respond promptly and professionally to customer inquiries via email, chat, and other online communication channels. • Provide accurate information about products, services, and policies to customers. • Troubleshoot and resolve customer issues or escalate them to the appropriate department when necessary. • Maintain detailed and accurate records of customer interactions and feedback in our support system. • Continuously develop knowledge of company products, services, and policies to enhance customer interactions. • Collaborate with cross-functional teams to address customer needs and improve processes. • Identify common customer pain points and proactively suggest solutions or improvements. • Ensure a positive and empathetic customer service experience in all interactions. Qualifications • Fluency in written and spoken English. • Proven experience in customer support or a related field is preferred. • Strong communication and interpersonal skills with a customer-first mindset. • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. • Tech-savvy with experience using customer support software, chat tools, and CRM systems. • Strong problem-solving skills and attention to detail. • Flexibility to work shifts as required, including evenings or weekends. • A reliable internet connection and a quiet workspace, if working remotely. The pay range for this role is: 22 - 28 USD per hour(Remote (United States)) Apply tot his job Apply To this Job