Customer Service Representative

Company Overview: The United States Postal Service (USPS) is a trusted and essential part of the nation’s communications and delivery network, providing reliable, affordable, and universal mail service to people and businesses across the country. As a Customer Service Representative, you will join a dedicated team focused on delivering outstanding service and support to customers while upholding USPS’s commitment to efficiency, accuracy, and community connection. Role and Responsibilities: In this entry-level role, you will provide responsive, helpful, and friendly assistance to USPS customers, ensuring a positive experience. You will work directly with the public to resolve inquiries, process transactions, and support the delivery process. • Assist customers with inquiries about mail services, shipping options, and postal products. • Process customer transactions accurately, including sales, returns, and payments. • Resolve customer issues promptly and professionally, following USPS policies and procedures. • Provide guidance on forms, postage requirements, and delivery timelines. • Maintain a clean and organized service area to ensure an efficient work environment. • Support other postal operations as needed to meet customer needs and service goals. Required Skills and Experience: • No degree required; entry-level candidates are welcome. • Strong communication and interpersonal skills. • Ability to handle transactions accurately and work with basic computer systems. • Attention to detail and the ability to follow USPS guidelines and procedures. • Willingness to work flexible shifts, including weekends or holidays if needed. Preferred Qualifications: • Previous experience in customer service, retail, or cashier roles. • Familiarity with USPS services, products, and mailing guidelines. Compensation and Benefits: • Competitive hourly pay with opportunities to earn extra money through overtime and performance incentives. • Health, dental, and vision insurance coverage. • Retirement savings plans with employer contributions. • Paid time off, including vacation and holidays. • Employee discounts on USPS products and services. About USPS: The United States Postal Service is committed to serving every community with integrity, dependability, and excellence. With a rich history and a mission to connect people through trusted mail and delivery services, USPS offers a supportive and inclusive workplace where employees can grow their careers while making a meaningful impact. We value teamwork, respect, and service — making USPS a great place to build your future. Disclaimer: This is not a job offer from the United States Postal Service (USPS). This post promotes a third-party resource that helps applicants prepare for USPS job applications. USPS does not charge to apply. This role requires applicants to pass an assessment and successfully complete the multi-step hiring process. How Our Program Helps: Our program equips you with the tools to secure this position, even if you lack prior experience. For a one-time access fee. you will gain access to tools, resources, and unlimited practice assessments. • An exclusive, step-by-step guide to the USPS hiring process • Simulated practice exams with detailed answer explanations • A webinar covering interview tips to help you succeed • A job finder tool to locate USPS roles within a 25-mile radius • Personalized support via email and chat Apply for USPS Jobs in with Confidence Do not wait to begin your USPS career as Mail Delivery, Customer Service, Administrative Roles. Our program helps you prepare with practice tests, application guidance, and interview tips. Get ready and apply for USPS jobs in today. Apply tot his job Apply To this Job