Field Service Engineer

A new opportunity has arisen at Syntegon for a dual skilled Field Service Engineer for the food packaging division, specialising in Secondary Packaging. Key Responsibilities:Install, commission, and maintain Syntegon Secondary Packaging equipment, including final mechanical positioning, levelling, running equipment to agreed specifications and ultimately perform site acceptance testsCarry out routine maintenance, and planned servicing according to service agreements and schedules. Troubleshoot and resolve electrical, mechanical, and software issues, identifying root causes and liaising with engineering teams when necessary. Provide customer training on equipment operation and routine maintenance, managing customer expectations and advising on future Maintenance ProgrammesRespond to breakdowns and short-notice call-outs, working to tight timescales to minimise downtime. Produce detailed reports following site visits and submit relevant expenses in a timely manner. Travel extensively (approximately 85% national and international), including potential short-notice travel and weekend work. Support product trials and identify opportunities for machine upgrades and modernisation. Maintain up-to-date product knowledge through ongoing trainingSupport the manufacturing facility in Bristol when requiredKnowledge and Skills:The job holder will hold the following knowledge and skills;Qualifications in Mechatronics, mechanical or electrical engineeringElectrical engineering – a good understanding of both modern and older control systems across a wide range of platformsAbility to working under own initiative and skillsUnderstanding correct methods of mechanical fitting from changing bearings to setting up machineryAdjusting high speed packaging machinery to achieve optimum efficiency. Ability to find and identify worn and damaged parts from assembly drawingsPLC theory and practice. Ability to fault find within our software, Allen Bradley preferred but Beckhoff and Siemen’s advantageousCommercial awareness. Being able to spot opportunities such as machine upgrades and modernization. Then inform customer about possibilities before reporting to sales person. Helping finalise the saleAn understanding of high level of customer serviceAbility to prioritise work to challenging deadlinesGood communication skillsAbility to work remotely, often overseas in a variety of locations in different time zonesFull driving licenseExperience in a previous field service role is desirable. Exposure to FMCG manufacturing industry – food and packaging would be an advantagePackaging engineering and technical skills desirableWe are a group of open-minded and high-spirited collaborators. We emphasise collaboration and mutual support. We are more than happy to support your wishes of improvement within your area of expertise. Besides that, we offer a fine salary package, lots of benefits, and various fun social activities. Syntegon offer:Competitive salary25 days holiday per year plus bank holidaysPension Scheme with AvivaYu LifeCompany CarLife Assurance 7 x annual salarySimply Health Medical Cashback planIncome protection after 2 years’ serviceCycle to work SchemeTech SchemeEverymind at WorkAn excellent opportunity to gain experience within a global company. We are ready to try something new. Are you? Syntegon is a global leader in process and packaging technology. With around 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical and food industries. Let's contribute together to ensuring that people worldwide are provided with high-quality medications and safely packaged food. With our global service organization and our comprehensive service portfolio, we contribute sustainably to the profitable growth of our customers. Together, let's help ensure that people around the world are supplied with high-quality medicines and safely packaged foods. Take thefirststep! Applynow! Originally posted on Himalayas Apply To this Job