**Experienced Full Stack Customer Service Representative – Dental Call Center Operations**

About Us At Fortuna, we're dedicated to revolutionizing the dental customer support experience. As a leading provider of innovative solutions, we're committed to delivering exceptional service to our clients and their patients. Our team is passionate about creating a positive impact in the healthcare industry, and we're seeking like-minded professionals to join our mission. About the Role We're seeking an Experienced Full Stack Customer Service Representative to join our remote team. As a key member of our dental call center operations, you'll play a vital role in delivering top-notch customer service to our clients and their patients. If you're a seasoned call center professional with a passion for dental customer support, we want to hear from you! Key Responsibilities Handle incoming calls and address customer inquiries or escalate them to the appropriate channels. Process calls efficiently to meet or surpass performance metrics. Maintain meticulous call records, process requests, and ensure accurate documentation of account history. Collaborate with team members, management, and customers to resolve customer service issues effectively. Work remotely, Monday through Friday, within the 8:00 AM to 5:00 PM timeframe. What We Offer We're committed to providing our team members with a comprehensive benefits package, including: Comprehensive Medical, Dental, and Vision insurance coverage Sick Time benefits Training Program: engage in a robust 6-8 week paid training program designed to equip you with the essential skills and knowledge for the role. We will supply you with a work laptop and accessories. What You'll Bring To succeed in this role, you'll need to possess the following skills and qualifications: Minimum one (1) year of prior experience in inbound customer service, either in government or private sector settings. At least six (6) months' experience in dental customer support. Familiarity with basic help desk software, computer applications, and Microsoft Office suite. Strong problem-solving abilities to navigate inquiries to satisfactory resolutions. Exceptional customer service skills, both written and oral, to address inquiries with professionalism. Minimum internet service with download speeds of 50mbps and upload speeds of 5mbps is required. Bilingual proficiency is a plus, but not required. Career Growth Opportunities and Learning Benefits At Fortuna, we're committed to helping our team members grow and develop their careers. As a Full Stack Customer Service Representative, you'll have access to: Regular performance evaluations and feedback sessions to help you grow and improve. Opportunities for professional development and training to enhance your skills and knowledge. A collaborative and supportive work environment that encourages open communication and teamwork. Work Environment and Company Culture As a remote team member, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We're passionate about creating a positive impact in the healthcare industry, and we're seeking like-minded professionals to join our mission. Compensation, Perks, and Benefits We offer a competitive salary of $18.00 per hour, as well as a comprehensive benefits package that includes: Dental insurance Health insurance On-the-job training Vision insurance Work from home How to Apply If you're a seasoned call center professional with a passion for dental customer support, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can become a vital part of our success story. Take the Next Step Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job