Experienced Member Services Manager - Driving Membership Program Success Remotely at The Walt Disney Company

Join the Magic: Become a Key Player in Our Membership Program Welcome to The Walt Disney Company, where imagination knows no bounds and innovation is at the forefront of everything we do. We're on the hunt for a highly skilled and passionate Member Services Manager to join our dynamic team in a full-time remote capacity. As a Member Services Manager, you will be instrumental in shaping the membership experience, driving program success, and fostering a culture of exceptional customer service. If you're a motivated and customer-centric professional with a passion for delivering unforgettable experiences, we want to hear from you! About the Role As a Member Services Manager, you will be the driving force behind our membership program, overseeing day-to-day operations, and developing strategies to enhance the overall member experience. You will lead a team of member services representatives, ensuring they are equipped to provide top-notch service to our valued members. Your expertise will be crucial in identifying areas for improvement, implementing solutions, and collaborating with cross-functional teams to create exclusive member experiences. Key Responsibilities: Develop and implement comprehensive strategies to manage and enhance the membership program, driving member satisfaction and retention. Oversee the day-to-day operations of the membership program, ensuring seamless execution of processes and procedures. Train, mentor, and supervise a team of member services representatives to deliver exceptional service to members, resolving inquiries and concerns in a prompt and satisfactory manner. Serve as the primary point of contact for member inquiries, concerns, and feedback, providing personalized support and solutions. Collaborate with marketing, events, and other departments to design and execute member-exclusive events and experiences, fostering a sense of community and loyalty. Analyze membership trends and data to identify areas for improvement, developing targeted solutions to increase member satisfaction and retention. Build and maintain strong relationships with members, ensuring their needs are met and exceeded through tailored support and communication. Coordinate and manage member communication across various channels, including newsletters, emails, and social media content, to keep members informed and engaged. Stay up-to-date with industry trends and best practices in membership management, continuously improving the program to stay ahead of the curve. Work closely with the sales team to promote and market the membership program to potential members, driving growth and revenue. Collaborate with finance and accounting departments to manage membership fees and budgets, ensuring fiscal responsibility and transparency. Ensure compliance with company policies and procedures, as well as applicable laws and regulations, maintaining the highest standards of integrity and professionalism. Represent the company in a professional and positive manner at all times, upholding the Disney brand image and values. Continuously seek opportunities to improve the member experience, providing recommendations to senior management for program enhancements and innovation. What We're Looking For To succeed in this role, you will need a unique blend of skills, experience, and passion for delivering exceptional customer experiences. Here are the essential qualifications and skills we're looking for: Essential Qualifications: A bachelor's degree in a relevant field, such as business, marketing, or communications. A minimum of 3-5 years of experience in membership management, customer service, or a related field. A proven track record of success in managing membership programs, driving member satisfaction, and retention. Excellent leadership and team management skills, with experience in training and mentoring staff. Strong analytical and problem-solving skills, with the ability to interpret data and develop targeted solutions. Exceptional communication and interpersonal skills, with the ability to build strong relationships with members and stakeholders. Preferred Qualifications: A master's degree in a relevant field, such as business, marketing, or communications. Experience working in a fast-paced, dynamic environment, with a proven ability to adapt to changing priorities. Knowledge of industry trends and best practices in membership management, with a commitment to staying up-to-date and continuously improving. Experience with CRM software, marketing automation tools, and other relevant technologies. A passion for delivering exceptional customer experiences, with a customer-centric approach to everything you do. What You'll Gain As a Member Services Manager at The Walt Disney Company, you will have the opportunity to grow and develop your skills, while making a meaningful impact on our membership program. Here are just a few of the benefits you can expect: Opportunities for career growth and professional development, with a clear path for advancement. A collaborative and dynamic work environment, with a team of talented and passionate professionals. A comprehensive compensation package, including a competitive salary and benefits. The chance to work on high-impact projects, driving innovation and excellence in membership management. A culture that values diversity, equity, and inclusion, with a commitment to creating an inclusive environment for all employees. Our Culture and Work Environment At The Walt Disney Company, we pride ourselves on a culture that is collaborative, innovative, and fun. As a remote worker, you will be part of a distributed team that values flexibility, autonomy, and work-life balance. We use cutting-edge technology to stay connected and work together seamlessly, ensuring that you have everything you need to succeed in your role. Compensation and Benefits We offer a comprehensive compensation package that includes a competitive salary, benefits, and perks. While we can't disclose specific details, we can assure you that our total rewards package is designed to attract and retain top talent, with a focus on providing a great work-life balance and supporting your overall well-being. Join Us! If you're a motivated and customer-centric professional with a passion for delivering unforgettable experiences, we want to hear from you! As a Member Services Manager at The Walt Disney Company, you will have the opportunity to make a meaningful impact on our membership program, drive innovation, and grow your skills in a dynamic and collaborative environment. Apply now and become part of our team! The Walt Disney Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply for this job