Amazon Connect Developer | Remote

Posted 2025-10-26
Remote, USA Full Time Immediate Start
Hi, Position: Amazon Connect Developer Location: Remote Duration: 6+ months Interview Mode: Video Work authorization: GC-EAD, -EAD, & USC JD Solution Development & Integration Design and develop scalable, secure, and maintainable solutions using Amazon Connect. Integrate Amazon Connect with CRMs, ticketing systems, WFM tools, analytics platforms, and third-party APIs. o Develop and manage AWS Lambda functions, APIs, and backend services to support contact flows and automation. o Deploy the infrastructure using CDK instead of manually creating resources in management console. We use CDK for deployment of resources along with CloudFormation templates. o Good understanding of Python is essential. o Understanding and demonstrated proficiencies using CI/CD Pipelines for delivery of solutions (i.e CodeCatalyst, Github, etc.) is key • ********Strong Amazon Connect Developer, Bedrock AI, Python, CDKs is a must • Manage and monitor S3 bucket structures for call metadata and audio recordings, ensuring correct file placement and structure. • Validate metadata JSON files against required schemas, formats, and data types, including ISO 8601 timestamps and mandatory custom fields. • Verify audio file format compliance with AWS Transcribe requirements, including dual-channel agent/customer recordings. • Configure and maintain S3 event triggers and SQS queues for automated ingestion workflows, including message purging when required. • Oversee AWS Step Functions orchestration for transcription and analytics workflows, including wait states, polling, branching logic, and database writes. • Maintain Aurora Serverless v2 database configuration, connectivity, and schema for transcripts, analytics results, and audit records. • Execute and maintain manual category generation and Bedrock AI call categorization processes, including running Python scripts for classification and prompt tuning. • Support analytics processes including sentiment analysis, PII redaction, and key phrase extraction. • Monitor and respond to SNS notifications for workflow failures; troubleshoot Step Function, Lambda, and data ingestion errors. • Manage IAM roles, policies, and S3 security controls to enforce least privilege access and secure data handling. • Maintain VPC network configurations, NAT Gateway, and private subnet deployments for database and application components. • Administer and maintain EC2 instances for PowerBI gateway, jump host, and development environments with CDK and source code. • Keep technical documentation current for workflows, schemas, and operational procedures. Provide user support and training for file preparation, metadata validation, and AI categorization workflows. Niranjan Kumar | Technical Recruiter Email: Stellent IT | office : Apply tot his job Apply To this Job
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