Product Support Specialist - Remote Work! (Charlottesville, VA, US, 22911) - Full-time

p /p pAt Perrigo, we are driven by our mission to embMakes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All/b/em. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U. S. store brand provider of over the counter and infant formula. Dedicated to providing bemThe Best Self-Care for Everyone/em/b, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, ACO®, and many more. bWe Are Perrigo/b. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging./p p /p pJoin us on our One Perrigo journey as we evolve to win in self-care./p p /p divdiv style='padding:10.0px 0.0px;border:1.0px solid transparent'div style='font-size:16.0px;word-wrap:break-word'H2 style='font-size:1.0em;margin:0.0px'bDescription Overview/b/H2 /divdivp /p pPlease note: REMOTE WORK! /p p /p pThis position will report through the Perrigo team based in Virginia, but will work remotely. More information can be discussed at interview. The selected candidate must reside in and work remotely from the United States./p p /p pThis position is responsible for performing the functions associated with responding to and handling of questions, complaints and inquiries for assigned product lines owned, manufactured or distributed by Perrigo or its subsidiaries./p p /p pemstrongSchedule - Monday - Friday from 8:00 AM to 5:00 PM Eastern time/strong/em/p p /p pemstrongThe starting hourly rate is $17.65/strong/em/p/div/divdiv style='padding:10.0px 0.0px;border:1.0px solid transparent'div style='font-size:16.0px;word-wrap:break-word'H2 style='font-size:1.0em;margin:0.0px'bScope of the Role/b/H2 /divdivp /p table style='width:1841.0px' border='0' tbody tr td style='height:36.0px' div div id='tor__fintJobDescFooter_div'span id='sr-only-notify-tor__fintJobDescFooter'/span/div div id='tor__fintJobDescFooter_readOnlyDiv' div id='tor__fintJobDescFooter_content' pspanstrongBenefits/strong/spanbrWe believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally./p pFind out more about spanstronga href='https://careers.perrigo.com/content/Benefits-/?locale=en_US'Total Rewards/a/strong/span at Perrigo. /p p /p /div /div /div /td /tr /tbody /table p /p ul style='list-style-type:disc' liPerforming customer service tasks to promote positivity and collaboration to serve and satisfy our consumers 100% of the time./li liAchieving Call Center standards in regard to quality and promoting the Perrigo business within./li liEnsures all reports are processed in accordance with established company procedures, regulations and standards./li liProvides assistance and education to consumers via telephone and email correspondence. /li /ul/div/divdiv style='padding:10.0px 0.0px;border:1.0px solid transparent'div style='font-size:16.0px;word-wrap:break-word'H2 style='font-size:1.0em;margin:0.0px'bExperience Required/b/H2 /divdivp /p ul type='disc' liHigh School diploma required/li li3 years of experience in customer service, with expertise in phone support./li liExperience in consumer interviewing techniques related to product support and complaints, preferred/li liExcellent written and oral communication skills with strong interpersonal skills./li liComputer literacy is required, with experience in Microsoft Word and Excel./li liStrong ability to work in a fast pace environment, handling a high volume of contacts./li liAbility to focus on service excellence to all consumers in an effective, and professional manner./li liAbility to multitask within various resources while speaking with the consumer./li liDemonstrated accuracy and thoroughness./li liAbility to work independently/li liAbility to speak strongFrench/strong (Preferred)/li /ul p /p pstrongInternet Requirement:/strong/p pEmployees hired into the Perrigo Contact Center must establish and maintain a wired, broadband, or fiberoptic internet connection for the duration of their employment. The employee is responsible for ensuring both a primary and backup connection to the Perrigo network at their own expense to support uninterrupted operations./p/div/div/divp /p pWe are proud to be included in the Forbes list of 'America's Best Employers by State 2024'. Find out more ustronga href='https://www.forbes.com/lists/best-employers-by-state/'here/a/strong/u/p p /p pstrongApplicants please note:/strong To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) Thank you./p p /p pemWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. #weareperrigo/em/p p /p pAt Perrigo, we are driven by our mission to embMakes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All/b/em. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U. S. store brand provider of over the counter and infant formula. Dedicated to providing bemThe Best Self-Care for Everyone/em/b, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, ACO®, and many more. bWe Are Perrigo/b. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging./p p /p pJoin us on our One Perrigo journey as we evolve to win in self-care./p p /p divdiv style='padding:10.0px 0.0px;border:1.0px solid transparent'div style='font-size:16.0px;word-wrap:break-word'H2 style='font-size:1.0em;margin:0.0px'bDescription Overview/b/H2 /divdivp /p pPlease note: REMOTE WORK! /p p /p pThis position will report through the Perrigo team based in Virginia, but will work remotely. More information can be discussed at interview. The selected candidate must reside in and work remotely from the United States./p p /p pThis position is responsible for performing the functions associated with responding to and handling of questions, complaints and inquiries for assigned product lines owned, manufactured or distributed by Perrigo or its subsidiaries./p p /p pemstrongSchedule - Monday - Friday from 8:00 AM to 5:00 PM Eastern time/strong/em/p p /p pemstrongThe starting hourly rate is $17.65/strong/em/p/div/divdiv style='padding:10.0px 0.0px;border:1.0px solid transparent'div style='font-size:16.0px;word-wrap:break-word'H2 style='font-size:1.0em;margin:0.0px'bScope of the Role/b/H2 /divdivp /p table style='width:1841.0px' border='0' tbody tr td style='height:36.0px' div div id='tor__fintJobDescFooter_div'span id='sr-only-notify-tor__fintJobDescFooter'/span/div div id='tor__fintJobDescFooter_readOnlyDiv' div id='tor__fintJobDescFooter_content' pspanstrongBenefits/strong/spanbrWe believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally./p pFind out more about spanstronga href='https://careers.perrigo.com/content/Benefits-/?locale=en_US'Total Rewards/a/strong/span at Perrigo. /p p /p /div /div /div /td /tr /tbody /table p /p ul style='list-style-type:disc' liPerforming customer service tasks to promote positivity and collaboration to serve and satisfy our consumers 100% of the time./li liAchieving Call Center standards in regard to quality and promoting the Perrigo business within./li liEnsures all reports are processed in accordance with established company procedures, regulations and standards./li liProvides assistance and education to consumers via telephone and email correspondence. /li /ul/div/divdiv style='padding:10.0px 0.0px;border:1.0px solid transparent'div style='font-size:16.0px;word-wrap:break-word'H2 style='font-size:1.0em;margin:0.0px'bExperience Required/b/H2 /divdivp /p ul type='disc' liHigh School diploma required/li li3 years of experience in customer service, with expertise in phone support./li liExperience in consumer interviewing techniques related to product support and complaints, preferred/li liExcellent written and oral communication skills with strong interpersonal skills./li liComputer literacy is required, with experience in Microsoft Word and Excel./li liStrong ability to work in a fast pace environment, handling a high volume of contacts./li liAbility to focus on service excellence to all consumers in an effective, and professional manner./li liAbility to multitask within various resources while speaking with the consumer./li liDemonstrated accuracy and thoroughness./li liAbility to work independently/li liAbility to speak strongFrench/strong (Preferred)/li /ul p /p pstrongInternet Requirement:/strong/p pEmployees hired into the Perrigo Contact Center must establish and maintain a wired, broadband, or fiberoptic internet connection for the duration of their employment. The employee is responsible for ensuring both a primary and backup connection to the Perrigo network at their own expense to support uninterrupted operations./p/div/div/divp /p pWe are proud to be included in the Forbes list of 'America's Best Employers by State 2024'. Find out more ustronga href='https://www.forbes.com/lists/best-employers-by-state/'here/a/strong/u/p p /p pstrongApplicants please note:/strong To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) Thank you./p p /p pemWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. #weareperrigo/em/p Apply tot his job Apply To this Job