Customer Service Representative - Remote - Insurance and Supplemental Benefits Industry - Full Time with Competitive Salary, Bonuses, and Comprehensive Benefits

Join the Team at AIL - A Leader in Insurance and Supplemental Benefits Are you a motivated and customer-focused individual looking for a challenging and rewarding role in the insurance and supplemental benefits industry? Do you have excellent communication skills and a passion for delivering exceptional customer service? If so, we want to hear from you! AIL, a leading provider of insurance and supplemental benefits, is seeking experienced and service-minded individuals to join our team as Customer Service Representatives. As a remote employee, you will have the opportunity to work from the comfort of your own home and be part of a dynamic team that is dedicated to providing value and unbeatable customer service to our clients. About AIL AIL has been in business for over 68 years, providing insurance and supplemental benefits to over 40,000 labor unions, including the NFL, NBA, and MLB, with over 5 million members. Our company has an impressive track record, with over $58.9 billion in force and an A+ Superior Rating by AM Best for its financial strength. We are proud to be one of the premier workplaces in North America, consistently being voted one of the best places to work, with Best Workplace awards in 2017, 2018, and 2019. AIL has also been named the 24th Happiest Places to Work by Forbes Magazine. Our Mission and Values At AIL, we are committed to providing our clients with value and unbeatable customer service with complete transparency and integrity. We believe in building long-term relationships with our clients and providing them with the protection they need throughout their lives. Our mission is to be the leading provider of insurance and supplemental benefits, and we achieve this by: Providing exceptional customer service Offering a wide range of insurance and supplemental benefits products Building strong relationships with our clients and partners Maintaining a culture of integrity and transparency Job Summary As a Customer Service Representative at AIL, you will play a critical role in delivering exceptional customer service to our clients. You will be responsible for handling inbound and outbound calls, setting appointments, performing presentations to members of unions that request our benefits, and completing the necessary paperwork. You will also be responsible for quality control and leadership development. Key Responsibilities Handle inbound and outbound calls to provide customer service and support to our clients Set appointments and perform presentations to members of unions that request our benefits Complete the necessary paperwork and maintain accurate records Participate in quality control and leadership development activities Develop strong communication and interpersonal skills to effectively interact with clients and colleagues Work in a fast-paced environment and meet productivity and performance goals What We Offer At AIL, we offer a comprehensive benefits package and a range of perks to support our employees' well-being and career growth. Some of the benefits and perks we offer include: Competitive salary with weekly advances and bonuses (average income of $55K in the first year) Long-term career progression and opportunities for advancement Flexible work hours and remote work from home option Residual income opportunities Full health benefits Hands-on 1-on-1 training and ongoing support All-expenses-paid yearly office trips to exciting and exotic locations Full benefits package, including comprehensive health insurance Minimum Qualifications To be considered for this role, you must meet the following minimum qualifications: Strong communication and interpersonal skills Excellent time management and organizational skills 18+ years of age Must pass a background check High school diploma (higher education preferred but not required) Customer service and/or retail experience preferred but not required Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and meet productivity and performance goals Strong attention to detail and organizational skills Ability to develop strong relationships with clients and colleagues Career Growth Opportunities and Learning Benefits At AIL, we are committed to supporting the career growth and development of our employees. We offer a range of training and development programs, including: Hands-on 1-on-1 training and ongoing support Leadership development and career advancement opportunities Industry-specific training and education Professional development and certification programs Work Environment and Company Culture At AIL, we pride ourselves on our positive and supportive company culture. We offer a flexible and remote work environment that allows our employees to work from the comfort of their own homes. We also have a strong commitment to community wellness and social responsibility. Compensation, Perks, and Benefits We offer a comprehensive benefits package and a range of perks to support our employees' well-being and career growth. Our compensation package includes a competitive salary, weekly advances and bonuses, and residual income opportunities. We also offer full health benefits, flexible work hours, and remote work from home options. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding role in the insurance and supplemental benefits industry, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at AIL, you will have the opportunity to work from home, develop strong relationships with clients and colleagues, and advance your career in a dynamic and growing company. We look forward to hearing from you! Apply now and join our team! Apply for this job