Bilingual Medical Receptionist and Medical Assistant - Virtual Care Pioneer in Pediatric Health

Revolutionizing Pediatric Healthcare: Join Our Team as a Remote Medical Receptionist/Medical Assistant At the forefront of a new era in pediatric healthcare, our innovative organization is committed to reimagining the way complex medical conditions are managed in children. We're on a mission to create a world where every child receives the care and support they deserve. To achieve this, we're seeking a highly skilled and compassionate Bilingual Medical Receptionist/Medical Assistant to join our team in a fully remote capacity. As a pioneer in virtual value-based care, we're looking for professionals who are passionate about delivering exceptional patient experiences and are adept at navigating the intersection of clinical and administrative responsibilities. About Our Organization Our company is a trailblazer in the healthcare industry, focusing on providing comprehensive, patient-centered care to children with complex medical needs. By leveraging cutting-edge technology and a collaborative care model, we're able to deliver high-quality services that are both accessible and personalized. Our team is comprised of dedicated professionals who share a common goal: to improve the lives of our patients and their families through compassionate and evidence-based care. Key Responsibilities Provide both clinical and administrative support to our care team, ensuring seamless patient interactions and high-quality care delivery. Manage incoming and outgoing patient communications, including phone calls and messages, with a focus on protocol-based triage and timely resolution. Prepare for patient visits by reviewing schedules, ensuring all necessary documents are available, and proactively obtaining missing information. Assist in the completion of various forms and reports, such as disability forms, home health orders, and disease status letters, under the guidance of our providers. Identify patients who are at risk for no-shows and engage in proactive outreach to prevent missed appointments and facilitate rescheduling when necessary. Support our care team in managing patient populations, recognizing vulnerable groups, and initiating appropriate social service referrals. Demonstrate proficiency in our Electronic Health Record System (EHRS), utilizing it to document patient interactions, manage phone calls, and maintain accurate records. Qualifications and Skills Essential Qualifications A high school diploma or equivalent is required; Medical Assistant Certification or equivalent experience is highly valued. At least 2 years of experience in an ambulatory or virtual clinical setting, with a background in pediatrics or a related field being a plus. Fluency in Spanish is mandatory, reflecting our commitment to serving diverse patient populations. Proven competency in an EHRS system, with the ability to adapt to our specific platform. Excellent communication and customer service skills, with a patient-centered approach. Preferred Qualifications Previous experience in a value-based care environment or a similar innovative healthcare model. Knowledge of pediatric care practices and the challenges associated with managing complex medical conditions in children. Familiarity with healthcare technology and telehealth platforms. Skills and Competencies To excel in this role, you'll need to demonstrate a range of skills and competencies, including: Multitasking and Organizational Skills: The ability to manage multiple tasks simultaneously in a fast-paced virtual environment. Technical Skills: Proficiency in using EHRS systems, Microsoft Office, and other relevant software applications. Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to interact effectively with patients, families, and healthcare professionals. Discretion and Confidentiality: A commitment to maintaining patient confidentiality and handling sensitive information securely. Career Growth and Learning Opportunities Joining our team offers more than just a job; it's a career development opportunity. You'll be part of a forward-thinking organization that's committed to professional growth and continuous learning. Our comprehensive training programs and mentorship opportunities will help you enhance your skills and stay updated on the latest healthcare practices. Work Environment and Culture As a fully remote role, you'll enjoy the flexibility of working from anywhere while being part of a dynamic and supportive team. Our culture is built on a foundation of collaboration, innovation, and a shared passion for improving patient outcomes. We prioritize work-life balance and offer a range of benefits to support your well-being. Compensation and Benefits We offer a competitive compensation package that reflects your skills and experience, with a target hourly rate starting at $21+ per hour. Our benefits include: Comprehensive medical, dental, and vision insurance. Healthcare and Dependent Care Flexible Spending Accounts (FSAs) and a Company-funded Health Savings Account (HSA). A 401(k) plan with a 4% match, vested 100% from day one. Employer-paid short and long-term disability insurance. Life insurance coverage equal to 1x your annual salary. Generous PTO policy, including 20 days of paid time off, 10 company holidays, and 2 floating holidays. Paid new parent leave. Eligibility to participate in an employee equity purchase program. Join Our Mission If you're passionate about delivering exceptional care and are committed to making a difference in the lives of children with complex medical conditions, we want to hear from you. This is a unique opportunity to be part of a pioneering healthcare organization that's shaping the future of pediatric care. Apply today to join our team as a Bilingual Medical Receptionist/Medical Assistant and be at the forefront of reimagining healthcare. Apply for this job