Mid-Market Account Manager

Mid-Market Account ManagerA little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $144M in Series C in June of 2023 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation! More about our team and company:Watch our culture videos: https://fleet.io/cultureFleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oUOur careers page: https://www.fleetio.com/careersWho you areAs an Mid-Market Account Manager, you will develop long-term, mutually beneficial relationships within our customer account base to meet strategic goals and optimize value in both companies. Account management is key to Fleetio’s growth initiatives by supporting customers’ strategic success post-sale. This person may work from Fleetio's HQ in downtown Birmingham, AL, or remotely within the United States. Your impactYou will liaise between the customer and the entire organization to optimize customer experience and product utilization while nurturing strategic relationships to solidify long-term partnerships. Uncover opportunities within existing key accounts and demonstrate the strategic and financial value our partnership brings to our customersDrive ARR by aligning our products with customer goals and objectives, and partnering with key stakeholders to achieve business objectivesAchieve NRR objectives through managing renewals, upselling products, and negotiating complex contracts that drive efficiencies for our customers and additional revenue opportunities for the businessCollaborate with the Customer Success team to maximize product adoption and optimization, value, and satisfactionPartner with Enterprise Account Executives to maximize the buyer experience and continue the momentum gained throughout the sales processCommunicate and present product demonstrations over the web, in person, and telephoneServe as a thought leader and industry expert by providing meaningful industry insights and relevant trends and challengesYour experience3+ years of sales and Enterprise Account Management experience with a track record of exceeding the quota-carrying roleOwning and navigating a book of business of 150+ accountsExperience owning customer relationships throughout the customer lifecycle (from onboarding to utilization and expansion)Experience understanding customers' business objectives, relationship elevation, opportunity discovery, and articulating both the strategic and financial valueExperienced and comfortable addressing C-Suite executives, operations managers, and sales executivesKeen sense of timing, killer presentation skills, and the confidence to push back when necessaryAbility to remain focused and disciplined with your timeResults-driven, highly organized, and the ability to thrive under pressureResourceful and determined, yet not afraid to ask for helpExcited by technology and its ability to make you more productiveWorking in high paced, rapidly changing organizationAbility to travel as neededBenefitsMultiple health/dental coverage options (100% coverage for employee, 50% for family)Vision insuranceIncentive stock options401(k) match of 4%PTO - 4 weeks (increases at year two!)12 company holidays + 2 floating holidaysParental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)FSA & HSA optionsShort and long term disability (short term 100% paid)Community service fundsProfessional development fundsWellbeing fund - $150 quarterlyBusiness expense stipend - $125 quarterlyMac laptop + new hire equipment stipendFully stocked kitchen with tons of drinks & snacks (BHM only)Remote working friendly since 2012 Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need. This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will. If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500. Originally posted on Himalayas Apply To this Job