Experienced Disney Social Media Customer Support Representative - Remote Job From Home

Introduction to The Walt Disney Company The Walt Disney Company is a world-renowned entertainment and media conglomerate that has been enchanting audiences for nearly a century. With a diverse range of businesses, including Disney Entertainment, ESPN, Disney Parks, and Products, the company is committed to creating exceptional stories and experiences for every member of the family. As a leader in the media and entertainment industry, Disney is dedicated to fostering a culture of innovation, creativity, and inclusivity, where employees can thrive and grow in their careers. Job Overview We are seeking an experienced and skilled Disney Social Media Customer Support Representative to join our team. As a remote worker, you will have the opportunity to work from the comfort of your own home, providing exceptional customer support to our Disney fans and resolving their queries and concerns via social media platforms. This is a fantastic chance to be part of a dynamic team, work with a iconic brand, and develop your skills in customer service, social media, and problem-solving. Key Responsibilities Respond to customer inquiries and resolve issues via social media platforms, including Facebook, Twitter, Instagram, and YouTube Provide exceptional customer service, ensuring that all interactions are professional, friendly, and courteous Resolve customer complaints and concerns in a timely and efficient manner, escalating issues to senior team members when necessary Utilize knowledge of Disney products, services, and policies to provide accurate and helpful information to customers Collaborate with internal teams, including marketing, sales, and product development, to stay up-to-date on new products and services Participate in ongoing training and development to enhance knowledge and skills, ensuring that customer support is consistently exceptional Analyze customer feedback and provide insights to internal teams to improve customer experience and drive business growth Essential Qualifications Bachelor's degree in a related field, such as customer service, marketing, or communications Minimum 2 years of experience in customer service, preferably in a social media or remote work environment Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment Strong knowledge of social media platforms and customer service software Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork Flexibility to work a variety of shifts, including evenings, weekends, and holidays Preferred Qualifications Experience working with Disney products or services, or in a related industry Knowledge of customer service metrics and analytics, with the ability to analyze data and provide insights Proficiency in multiple languages, with the ability to communicate with customers in their preferred language Experience with social media management tools and software, such as Hootsuite or Sprout Social Certification in customer service, such as the Certified Customer Service Representative (CCSR) designation Skills and Competencies Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams Strong problem-solving and analytical skills, with the ability to resolve complex customer issues Ability to work in a fast-paced environment, with a strong focus on adaptability and flexibility Strong knowledge of social media platforms and customer service software, with the ability to learn new tools and technologies Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork Career Growth and Development At The Walt Disney Company, we are committed to providing our employees with opportunities for growth and development. As a Disney Social Media Customer Support Representative, you will have access to ongoing training and development programs, including: Comprehensive training on Disney products and services Customer service skills development, including conflict resolution and problem-solving Social media management and analytics training Leadership development programs, including mentorship and coaching Opportunities for advancement and career growth within the company Work Environment and Company Culture At The Walt Disney Company, we are proud of our diverse and inclusive culture, where employees can thrive and grow in their careers. As a remote worker, you will be part of a dynamic team that values collaboration, creativity, and innovation. Our company culture is built on the following principles: Inclusivity and diversity, with a focus on creating a welcoming and respectful work environment Collaboration and teamwork, with a focus on building strong relationships with internal teams and customers Creativity and innovation, with a focus on developing new ideas and solutions Excellence and quality, with a focus on delivering exceptional customer service and experiences Compensation, Perks, and Benefits As a Disney Social Media Customer Support Representative, you will be eligible for a competitive salary and benefits package, including: Comprehensive health and dental insurance 401(k) retirement savings plan, with company match Paid time off, including vacation, sick leave, and holidays Access to exclusive Disney perks, including theme park tickets and merchandise discounts Opportunities for career growth and advancement within the company Conclusion If you are a motivated and customer-focused individual who is passionate about Disney and social media, we encourage you to apply for this exciting opportunity. As a Disney Social Media Customer Support Representative, you will have the chance to work with a iconic brand, develop your skills in customer service and social media, and be part of a dynamic team that values collaboration, creativity, and innovation. Don't miss out on this fantastic chance to join our team and start your Disney career today! Apply now and become a part of the Disney magic! Apply for this job