Experienced Remote Customer Service Representative for Specialty Pharmacy - $25/Hour Work from Home Opportunity with CVS Health

Join Our Team: Revolutionizing Patient Care through Exceptional Customer Service At CVS Health, we're committed to delivering outstanding patient experiences and making a meaningful difference in the lives of those we serve. As a leader in the healthcare industry, we're seeking a highly skilled and compassionate Customer Service Representative to join our Specialty Mail Request Pharmacy team. If you're passionate about providing top-notch support and thrive in a fast-paced environment, we invite you to explore this exciting work-from-home opportunity. About Us: CVS Health - Transforming Healthcare through Innovation CVS Health is a renowned healthcare company dedicated to improving the health and wellbeing of our patients. Our Specialty Mail Request Pharmacy plays a vital role in providing life-sustaining specialty medications to patients across the country. As a Customer Service Representative, you'll be an integral part of our team, working closely with patients, insurance companies, healthcare providers, and internal stakeholders to ensure seamless delivery of specialty drugs. Job Summary: Key Responsibilities and Expectations As a Customer Service Representative, you'll be the primary point of contact for patients receiving specialty drug treatments. Your role will involve: Managing and processing new patient drug requests and reorders, including verifying and updating benefits Interpreting and entering new or reordered prescriptions into our pharmacy data system Communicating and collecting copay amounts, obtaining approvals, and collaborating with insurance companies, healthcare providers, and internal teams Monitoring, identifying, resolving, and approving orders with records of sales or clinical issues Providing empathetic and genuine care to patients and clients, ensuring timely processing of specialty drugs and meeting financial and clinical expectations To excel in this role, you'll need to possess excellent communication skills, be able to work effectively in a fast-paced environment, and demonstrate a strong commitment to patient care. Essential Qualifications: Skills and Experience Required To be considered for this role, you'll need to meet the following essential qualifications: One year of experience in a client care role, handling and resolving a high volume of complex client needs via telephone One year of work experience with Windows-based applications, including Microsoft Office, web navigation, and email applications One year of PC keyboarding experience, with demonstrated skills and proficiency High school diploma or equivalent required Preferred Qualifications: Additional Skills and Experience that Enhance Your Application While not mandatory, the following preferred qualifications can make your application more competitive: Six months of experience resolving a high volume of complex client needs via telephone Healthcare work experience and familiarity with benefits, insurance, prescriptions, and clinical terminology What We Offer: Career Growth, Learning Benefits, and a Rewarding Work Environment At CVS Health, we're committed to supporting the growth and development of our employees. As a Customer Service Representative, you'll have access to: Ongoing training and development opportunities to enhance your skills and knowledge A dynamic and supportive work environment that fosters collaboration and teamwork Opportunities for career advancement and professional growth within the company Our work-from-home setup allows you to work in a comfortable and flexible environment, with the tools and resources needed to succeed. We're proud of our company culture, which values diversity, inclusivity, and employee wellbeing. Compensation and Benefits: A Comprehensive Package We're offering a competitive hourly rate of $25-$35 per hour, depending on your experience and qualifications. In addition to your salary, you'll be eligible for a range of benefits, including: Comprehensive health insurance Retirement savings plan Paid time off and holidays Opportunities for bonuses and incentives Join Our Team: Take the First Step towards a Rewarding Career If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at CVS Health, you'll play a vital role in making a positive impact on the lives of our patients. Don't miss this chance to join our team and start a rewarding career journey. Apply now and take the first step towards a fulfilling career with CVS Health.