Experienced Global Site Administrator for American Airlines Remote Jobs - Business Travel Industry Expertise Required for Hybrid Role

Introduction to Our Company and Industry We are a leading player in the business travel industry, dedicated to providing innovative solutions and exceptional service to our clients. Our team is expanding, and we are seeking a highly skilled and experienced Global Site Administrator to join our ranks. This hybrid role offers the perfect blend of remote work and collaboration with our team, allowing you to balance your professional and personal life. As a key member of our team, you will play a vital role in driving success and delivering top-notch support to our clients. Job Overview We believe in flexibility and are committed to providing a work environment that fosters growth, creativity, and productivity. As a Global Site Administrator, you will be responsible for supporting Client Management leaders and customer contacts on a day-to-day basis, providing online tool support, and ensuring seamless integration of tool changes and initiatives with online fulfillment operations. Your strong analytical skills, solid customer relations skills, and proficiency in GDS and online booking tools will be essential in this role. Key Responsibilities Site management for online booking tool and profile tool sites globally, ensuring seamless integration with online fulfillment operations and client technologies teams Provide online tool support for day-to-day travel program requirements, escalation support, and general assistance for monthly reporting packages and ad hoc data required by contract Function as the key liaison between client management and service delivery to ensure online program connectivity and support client in online special projects and day-to-day requests Monitor Online team phone and productivity standards, analyzing transaction types, fulfillment process, reject reasons, and technology options to reduce transactional touch Develop and conduct client seminars regarding online tool using online, self-directed, and in-person venues as applicable Report and follow up on user issues and problem reports with the selected online booking tool, providing assistance to client online users regarding access to tools, second-level support services, user questions, and individualized training Manage process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool and profile databases Compile and release Global Monthly scorecard results, supporting Global Document Delivery/Correx, and managing the Online Plan Essential Qualifications To be successful in this role, you will need to possess a thorough knowledge of the Business Travel Industry, as well as experience supporting Concur OBT, CONNECT Portal, SABRE GDS, and Correx. You should be highly organized, detail-oriented, and proficient in Excel, Word, PowerPoint, and Microsoft Outlook. Excellent oral and written communication skills, strong analytical skills, and the ability to work in a team environment are also essential. Preferred Qualifications Extensive customer service skills, with the ability to manage multiple priorities and good time management skills Ability to understand and effectively utilize technology via the web or GBT reporting tools Consultation and liaison skills, with the ability to manage up and set expectations to manage workflow and expected ETAs Experience working in a remote or hybrid environment, with a strong ability to self-motivate and work independently Career Growth Opportunities and Learning Benefits At our company, we are committed to the growth and development of our employees. As a Global Site Administrator, you will have access to a range of training and development opportunities, including online courses, workshops, and conferences. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional service and driving innovation in the business travel industry. Work Environment and Company Culture Our company culture is built on a foundation of respect, inclusivity, and collaboration. We believe in fostering a work environment that is supportive, flexible, and empowering, allowing our employees to thrive and reach their full potential. As a remote worker, you will be an integral part of our team, with regular virtual meetings, updates, and check-ins to ensure you stay connected and informed. Compensation, Perks, and Benefits We offer a competitive salary range of $60,000 to $120,000 per year, depending on experience and qualifications. In addition to your base salary, you will be eligible for an annual Performance-Based Incentive, which rewards participants based on company performance. Our comprehensive benefits package includes a range of programs and initiatives designed to support your physical, emotional, and financial well-being. Why Join Our Team? If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Global Site Administrator, you will be part of a dynamic team that is shaping the future of business travel. With a strong focus on innovation, customer service, and employee development, we offer a unique and rewarding work environment that will help you grow and thrive in your career. Conclusion Thank you for considering this exciting opportunity to join our team as a Global Site Administrator. If you are a talented and experienced professional with a passion for the business travel industry, we encourage you to apply now. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss this opportunity further. Apply for this job