Customer Operations Specialist - Remote - Delivering Exceptional Service and Driving Operational Excellence in Aerial Patrol Services

Join the American Patrols Team as a Customer Operations Specialist and Make a Difference! Are you passionate about delivering exceptional customer service and driving operational excellence? Do you have a strong and diverse skillset that can help take our aerial patrol services to the next level? Look no further! American Patrols is seeking a highly skilled and motivated Customer Operations Specialist to join our remote team. As a critical member of our operations team, you will play a vital role in ensuring that we consistently meet our customers' needs and deliver the highest level of satisfaction. About American Patrols American Patrols is a leading provider of aerial patrol services to the Oil and Gas industry, operating from Skywest Airport, South of Midland, Texas. Founded in 1987, we have built a reputation for delivering exceptional customer service and have maintained long-standing relationships with our customers, many of which span decades. Our company culture is centered around providing top-notch service, and we are committed to ensuring that our customers receive the best possible experience. Job Summary As a Customer Operations Specialist, you will be responsible for ensuring that our customers receive the highest level of service and support. You will serve as the primary liaison between our pilots, customers, and operations team, and will play a critical role in driving operational excellence. This is a unique opportunity to join a small and dynamic team and make a real difference in the success of our organization. Key Responsibilities Operations Desk Management: Assist in the operation of the American Patrols Operations Desk, serving as critical command and control and primary liaison between pilots and our valued customers. Data Analysis and Reporting: Input, track, and analyze data pertaining to reports received from pilots and subsequent customer interaction, and generate customer reports indicating services provided and results of inspections. Customer Communication: Directly communicate with customers, leaving a lasting positive impression for the company, and ensure that their needs are met and exceeded. Schedule Generation and Coordination: Assist with generation of the daily flying schedule and associated mission products using American Patrols proprietary software, Garmin products, and Google Earth. Maintenance Coordination: Assist in coordination with maintenance to understand aircraft availability and its impact on flight operations. Pilot Communication: Communicate expectations of performance to pilots prior to mission execution, and ensure that they have the necessary information to perform their duties effectively. Project Support: Assist with general projects relating to the overall business as a critical member of a very small management team. Customer Onboarding: Coordinate with the President to onboard new customers and integrate requested work with existing operations. Requirements Essential Qualifications: Customer Service Orientation: A strong customer service orientation with an interest in operations and a passion for delivering exceptional service. Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, pilots, and operations teams. Self-Motivation: Self-motivated and comfortable working with ambiguity and complexity, with the ability to prioritize tasks and manage multiple projects simultaneously. Computer Skills: Proficiency in Microsoft Office suite, Google Earth, and other software applications as required. Availability: Full weekend availability, with a 5-day work week. Preferred Qualifications: Operations Experience: Previous experience in operations, customer service, or a related field. Aerial Patrol Services Experience: Experience working in aerial patrol services or a related industry. Leadership Skills: Strong leadership skills, with the ability to motivate and inspire teams. Skills and Competencies To succeed in this role, you will need to possess a range of skills and competencies, including: Analytical Skills: The ability to analyze data and reports, and make informed decisions. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, pilots, and operations teams. Problem-Solving Skills: The ability to identify and resolve problems, and make recommendations for improvement. Time Management Skills: The ability to prioritize tasks and manage multiple projects simultaneously. Adaptability: The ability to adapt to changing circumstances and priorities. Career Growth Opportunities and Learning Benefits At American Patrols, we are committed to the growth and development of our employees. As a Customer Operations Specialist, you will have access to a range of learning and development opportunities, including: Training and Development: Comprehensive training and development programs to help you develop your skills and competencies. Mentorship: Opportunities to work with experienced professionals and leaders in the industry. Career Advancement: Opportunities for career advancement and growth within the organization. Work Environment and Company Culture At American Patrols, we pride ourselves on our company culture and work environment. Our remote office provides a state-of-the-art and comfortable workspace, and we offer a range of benefits and perks, including: Competitive Salary: A competitive salary and benefits package. Healthcare: Comprehensive healthcare benefits. Paid Time Off: 20 paid vacation days per year, and five days of sick pay. Casual Dress Code: A casual dress code, with no requirement for formal attire. Dynamic Work Environment: A dynamic and supportive work environment, with a strong focus on teamwork and collaboration. Compensation and Benefits We offer a comprehensive compensation and benefits package, including: Competitive Salary: A competitive salary range, commensurate with experience. Benefits: Comprehensive benefits package, including healthcare, paid time off, and retirement savings. Perks: A range of perks and benefits, including flexible working hours, remote work options, and professional development opportunities. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting role. As a Customer Operations Specialist, you will play a critical role in driving operational excellence and delivering exceptional customer service. We look forward to hearing from you and discussing this opportunity in more detail. Don't miss out on this exciting opportunity - apply now and take the first step towards a rewarding and challenging career with American Patrols! Apply for this job