Customer Success Manager

Join a fast-paced, innovative, data-driven startup named2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility. About the role:FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product. Responsibilities:Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfactionEstablish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and servicesDevelop, prepare, and nurture customers for advocacyWork with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goalsFacilitate a quarterly Executive Business Review to review goals, progress and opportunitiesUnderstand white-space and work to identify and/or develop upsell opportunitiesAdvocate customer needs/issues cross-departmentallyManage account escalationsAdvocate internally for customer needs and connect on prioritiesQualifications:At least 5 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS companySupply Chain industry experience preferredExcellent ability to multitask and prioritize workloadDemonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the normDemonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused mannerBilingual proficiency (Good to have)About the team:Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events, to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention. FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across As the leader in AI-driven supply chain transformation, FourKites pioneered the Intelligent Control Tower™ powered by the world’s largest real-time visibility network. Our platform creates comprehensive digital twins of your supply chain with AI-powered digital workers to automate resolution, improve collaboration and drive outcomes across all stakeholders. Unlike traditional control towers, we enable true real-time execution and intelligent fulfillment, transforming both your supply and customer (edited) Who we are:FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. Working at FourKitesWe provide competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe, including:5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Opportunities throughout the year to learn and celebrate diversity. Access to leading AI tools and foundation models, with the freedom to experiment and find creative ways to be more effective in your roleAnd we're always listening for new ways to support everyone in and out of the office. 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