Sales Operations Manager

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride! We are seeking an experienced Sales Operations Manager to join our Revenue Operations team who are responsible for optimizing the success of Docker’s Sales & GTM teams to accelerate our revenue growth. Your primary focus will be building and streamlining sales processes and systems, supporting International Sales leaders, managing projects from conception to release, owning the lead routing and lead management tools & processes, working alongside GTM leadership to define, build and document processes and overall sales strategy and planning. An ideal candidate is a start-up builder who has experience in working with both Sales and BDR teams, and has worked closely with Salesforce, Clari, ZoomInfo, Outreach and LinkedIn Sales Navigator. This role reports to the Director of Sales OperationsResponsibilitiesOwn the lead routing and lead management processes including scoping adjustments, updating lead flows and building and documenting processesWork alongside the GTM Leadership teams to review existing workflows and recommend improvementsSupport the international Sales leadership team with running their businessManage and prioritize implementation of key projects including scoping of requirements, writing business requirement documents, collaborating with cross functional teams, and working alongside the business systems team to build, test and roll out new processesManage and maintain the sales technology stack, ensuring data integrity and system efficiency, and owning vendor relationshipsHelp manage GTM quota modelsAssist in optimizing the sales process and ensure a smooth deal flow from lead generation through to deal closure and repeat renewalIdentify and implement continuous process improvements to enhance productivity and performanceAssist in fiscal year planning cycleCultivate strong relationships with key stakeholders across various GTM departmentsContribute to efforts around data quality, integrity, standardization, and controls that ensure accurate reporting and forecastingQualifications:4+ years of experience in Sales OperationsExperience working for a high growth software/SaaS companyPrior experience in building and managing lead flows, including key Marketing & Sales lead stages, lead routing rules and required BDR & Sales processes and documentationKnowledgeable in managing projects including writing project plans, business requirement documents and business summariesTrack record of defining operational processes and collaborating with technology teams for successful implementation of projectsExceptional communication and interpersonal skillsTechnically savvy with Google Suite, Salesforce, ZoomInfo, Outreach and LinkedIn Sales NavAbility to think strategically and translate business needs into actionable plans within a fast paced environmentComfortable and familiar with cross-functional collaborationAble to work autonomously, with a constant focus on building for the futureEnergy, enthusiasm, and love of buildingAdditional attributes:Experience with Channel operations and the marketplaceStrong analytical skills with experience in data analysis and reporting toolsComfortable with new technologies and ability to communicate with those who are tech-savvyWhat to ExpectFirst 30 days:You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training programYou will learn how to navigate through award-winning sales tools such as Salesforce, ZoomInfo, Outreach, LinkedIn Sales Navigator, and DockerIdentify areas of improvement in our systems and processes that will assist Sales & BDR’s to be more successfulReview existing processes and metrics to identify areas of improvementBegin building strong cross functional relationshipsFirst 60 days:Begin taking on projects and working with the relevant cross functional teams to scope and buildTake ownership of tools within the tech stack and start scoping refinements and improvementsBuild documentation to support new and existing processesStart implementing improvements to assist with data integrity and accuracyOne-year Outlook:Assist in scoping future quarter priority projectsHave full ownership of various key projects related to the Sales & GTM org and the supporting systemsBuild scalable and repeatable processes to assist the Sales & GTM orgWe use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024. Please see the independent bias audit report covering our use of Covey here. PerksFreedom & flexibility; fit your work around your lifeDesignated quarterly Whaleness DaysHome office setup; we want you comfortable while you work16 weeks of paid Parental leaveTechnology stipend equivalent to $100 net/monthPTO plan that encourages you to take time to do the things you enjoyQuarterly, company-wide hackathonsTraining stipend for conferences, courses and classesEquity; we are a growing start-up and want all employees to have a share in the success of the companyDocker SwagMedical benefits, retirement and holidays vary by countryDocker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. Due to the remote nature of this role, we are unable to provide visa sponsorship.#LI-REMOTE Apply to this Job