IT Service Manager (m/w/d)

m3connect is seeking a committed Service Manager (m/w/d) to professionally support customers, demonstrate enthusiasm for networks, and solve technical challenges. The role focuses on customer satisfaction through excellent service, including communication, coordination, network monitoring, incident and problem management, process optimization, documentation, technical consulting, and innovation management. The company offers a fun work environment with agile working, flexibility, vacation time, feel-good extras, training, security, a pension scheme, daycare allowance, team spirit, and equipment choice. RequirementsCommunication & teamwork skillsClear, goal-oriented coordination with internal and external stakeholders – in German and EnglishIn-depth knowledge of network technologies, routing & switching, as well as monitoring & troubleshootingExperience with IT service processes, ticketing systems, and monitoring toolsExperience in 2nd level support and independent error analysis & troubleshootingIndependent, structured work with strong problem-solving skillsHands-on mentality, high self-organization and willingness to learn in a dynamic environmentBenefitsAgile workingFlexibilityMore vacationFeel-good extrasFurther trainingSecurity & perspectiveAdditional benefitsFamily-friendlyTeam spiritFree choice of equipmentInnovationOriginally posted on Himalayas Apply To this Job