Customer Care Advocate - Remote

Posted 2025-10-26
Remote, USA Full Time Immediate Start
About the position Responsibilities • Provide prompt, accurate, and courteous responses to customer inquiries. • Perform research as needed to resolve Claims & Provider Enrollment inquiries. • Process high volume claims and transactions. • Respond accurately, timely, and courteously to various customer inquiries. • Document inquiries accurately and maintain records on complaints and customer comments. • Coordinate with other departments to resolve problems and assist with priority inquiries. • Provide feedback to management regarding customer problems and needs. • Assist with process improvements and recommend changes in procedures based on daily operations. • Identify and report suspected fraudulent activities and system errors. Requirements • High school diploma, GED, or equivalent education required. • Associate Degree preferred. • 2 years of customer service or call center experience preferred. • 2 years of experience with claims processing. • Knowledge of word processing, spreadsheet, and database software. • Excellent verbal and written communication skills. • Strong human relations and organizational skills. • Ability to handle high-stress situations and demonstrate good judgment. • Strong customer service skills. • Ability to learn and operate multiple computer systems effectively and efficiently. Nice-to-haves • Previous experience researching and analyzing claims. Benefits • Medical, Dental, Vision, and Life Insurance • Paid time off • Paid holidays • 401K eligibility • Professional development and coaching program Apply tot his job Apply To this Job
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