Experienced DSL UK Team Manager, Delivery Station Liaison and Customer Experience Leader

Introduction to Amazon and the Role Amazon, a world leader in e-commerce and customer satisfaction, is seeking an exceptional DSL UK Team Manager, Delivery Station Liaison to join our team. As a key member of our leadership team, you will be responsible for motivating and developing a team of driven, customer-obsessed associates to deliver a world-class customer experience. This is an exciting opportunity for a talented and experienced leader to make a significant impact on our business and our customers. Our company culture is built on a foundation of innovation, ownership, and customer obsession. We are passionate about employing a diverse workforce and believe that this is central to our success. As an equal opportunities employer, we make recruiting decisions based on your experience and skills, and we value your passion to discover, invent, simplify, and build. Key Responsibilities As a DSL UK Team Manager, Delivery Station Liaison, your primary focus will be on ensuring that your team of approximately 15-20 associates is supported to deliver a world-class customer experience. Your key responsibilities will include: Setting the vision and culture of your team by creating individual and team performance expectations and goals Maintaining focus on improving customer satisfaction and identifying customer-impacting issues Developing and implementing dynamic solutions to challenging problems Coaching and motivating your team members to achieve their full potential Building an inclusive work environment where associates are engaged and feel a positive sense of achievement about their role in creating world-class service Facilitating team discussions and communicating business messages in a clear and confident manner Developing and achieving performance goals and objectives in line with the network-wide vision and goals Leadership Expectations To be successful in this role, you will need to demonstrate exceptional leadership skills, including: Effectiveness in developing a large team of customer service associates Ability to engage team members in group discussions and facilitate open communication Understanding of effective coaching techniques and ability to support people through individual development plans Proficient listening and overall communication skills, with the ability to have difficult conversations in a positive and motivational style Ability to confidently facilitate team discussions and communicate business messages Demonstrates a high level of professionalism and is approachable and open to feedback Operational Delivery Expectations In addition to your leadership responsibilities, you will also need to demonstrate exceptional operational delivery skills, including: Time management and organizational skills, with the ability to complete tasks on time to a high-quality standard Takes action on issues and opportunities raised in team Gemba discussions or continuous improvement initiatives Helps associates understand the performance bar and supports them to reach it Develops and achieves performance goals and objectives in line with the network-wide vision and goals Encourages team engagement and motivates associates to deliver a world-class customer experience Essential Qualifications To be considered for this role, you will need to have: A Bachelor's degree or equivalent experience Leadership experience, directly leading teams of 15+ associates Ability to work flexible shifts, including evenings and weekends (between 10am-9pm, 7 days a week) Excel proficiency and ability to deep dive and utilize data to drive results Experience with performance management tools and UK policies Comfortable working in a diverse group and ability to manage stakeholder relationships Self-starter who is actively able to develop and operate a high-performing team Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience in a customer-facing or operational leadership role Experience working in a fast-paced, dynamic environment Ability to travel 40% of the time throughout the UK Experience with data analysis and performance metrics Career Growth Opportunities and Learning Benefits At Amazon, we are committed to the growth and development of our employees. As a DSL UK Team Manager, Delivery Station Liaison, you will have access to a range of career growth opportunities and learning benefits, including: Comprehensive training and development programs to help you build your skills and knowledge Opportunities to move into other roles within the company, both locally and internationally A culture of innovation and experimentation, where you are encouraged to try new things and learn from your mistakes A supportive and collaborative work environment, where you can learn from and share knowledge with your colleagues Work Environment and Company Culture At Amazon, we are proud of our company culture, which is built on a foundation of innovation, ownership, and customer obsession. As an employee, you can expect: A dynamic and fast-paced work environment, where no two days are ever the same A supportive and collaborative team, where you can learn from and share knowledge with your colleagues A range of benefits and perks, including a competitive salary, comprehensive health insurance, and a generous pension scheme A commitment to diversity and inclusion, where everyone is valued and respected Compensation, Perks, and Benefits As a DSL UK Team Manager, Delivery Station Liaison at Amazon, you can expect a competitive salary and a range of benefits and perks, including: A comprehensive health insurance package A generous pension scheme A range of discounts and perks, including discounts on Amazon products and services A supportive and collaborative work environment, where you can learn from and share knowledge with your colleagues Conclusion If you are a motivated and experienced leader, looking for a new challenge and an opportunity to make a real difference, then we want to hear from you. As a DSL UK Team Manager, Delivery Station Liaison at Amazon, you will be part of a dynamic and fast-paced team, where you can learn from and share knowledge with your colleagues. You will have access to a range of career growth opportunities and learning benefits, and you will be rewarded with a competitive salary and a range of benefits and perks. So why not apply today and take the first step towards an exciting and rewarding career with Amazon? We look forward to hearing from you. Apply for this job