Experienced Customer Support Associate - Remote Work Opportunity with Aetna - $28-$35/Hour - Full-Time Position

Introduction to Aetna and Our Mission Aetna, a leading healthcare company, is seeking a highly skilled and compassionate Customer Support Associate to join our team. As a remote worker, you will be the frontline representative for our members, providing exceptional support and guidance to individuals and families seeking mental wellness and prosperity. Our mission is to deliver a coordinated experience across the breadth of mental health, social wellbeing, and clinical products, ensuring that each member and their family receives the right support for their unique mental health needs. Job Summary We are looking for a talented and empathetic individual to fill the role of Customer Support Associate. As a key member of our team, you will be responsible for supporting the arrangement and utilization of worklife, employee assistance, and manager resources. Your primary focus will be on providing top-notch customer service, navigating complex issues, and connecting members with relevant resources and assets. Key Responsibilities Participate in supporting the arrangement and utilization of worklife, employee assistance, and manager resources Determine the reason for the call by actively listening and collaborating with guests, escalating emergencies to an expert when necessary Assess client needs; investigate and articulate information regarding relevant EAP/worklife services and resources Recognize emergency situations and assess for required action to mitigate risk Conduct thorough analysis in internal databases and online to identify potential suppliers and resources Enter member data into the appropriate EAP system to initiate the case and report comments and data in a complete and professional manner Provide colleague support, including receiving calls transferred from guides and offering prompt member assistance Schedule appointments for members with guides Assist colleagues with essential activities to respond to member requests about and demands for services and resources connected with different fundamental skills Communicate effectively with every internal partner Utilize critical Aetna databases to investigate and identify approved, relevant member assets Make outbound decisions as suitable to identify and assist with obtaining member assets or potential benefits Provide administrative support capabilities, including printing and fulfillment needs connected with important materials Essential Qualifications 1+ years of client care experience required 1+ years of call center experience required 1+ years of experience in a social, mental, or human services field providing client support Basic computer knowledge (Microsoft Office Suite: Word, Excel, Teams, etc.) Preferred Qualifications Mental health and human services foundation preferred Behavioral wellness experience preferred 1+ years of medical care experience preferred 1+ years of remote work experience preferred Insurance/clinical knowledge preferred Education and Training Associate's certification or comparable experience is required for this role. Company Overview At CVS Health, our purpose is to bring our heart to every moment of your health. This purpose guides our commitment to delivering enhanced human-driven healthcare for a rapidly changing world. Anchored in our brand — with the heart at its center — our mission sends a personal message that how we deliver our services is as important as what we deliver. Our Heart At Work Behaviors supports this purpose, empowering every individual who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. Our Culture and Values We strive to foster and support a culture of diversity, inclusion, and belonging every day. CVS Health is an equal opportunity employer and does not discriminate in recruiting, hiring, promotion, or any other workforce activity based on race, ethnicity, diversity, national origin, sex/orientation, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage individuals with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health's amazing job opportunities. Career Growth Opportunities and Learning Benefits At Aetna, we are committed to helping our employees grow and develop in their careers. As a Customer Support Associate, you will have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages collaboration and innovation. Our goal is to help you succeed and advance in your career, while also making a positive impact on the lives of our members. Work Environment and Company Culture Highlights Remote work opportunity with a flexible and comfortable workspace Collaborative and supportive team environment Opportunities for professional growth and development Competitive salary and benefits package Recognition and reward programs for outstanding performance Compensation, Perks, and Benefits We offer a competitive salary range of $28-$35 per hour, depending on experience. Our benefits package includes comprehensive health insurance, retirement savings plans, and paid time off. We also offer a range of perks, including flexible work arrangements, employee discounts, and access to exclusive events and programs. How to Apply If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please click on the 'Apply Now' button to submit your application. We look forward to hearing from you! Conclusion Join our team as a Customer Support Associate and be part of a dynamic and supportive environment that is dedicated to making a positive impact on the lives of our members. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is an exciting opportunity that you won't want to miss. Apply now and take the first step towards a rewarding and challenging career with Aetna! Apply for this job