Customer Service Representative - Hobby Lobby - Competitive Salary & Benefits - Oklahoma City, USA

Join the Hobby Lobby Team as a Customer Service Representative At Hobby Lobby, we're passionate about providing an exceptional customer experience and creating a welcoming environment for our customers and employees alike. As a privately held enterprise, we're committed to fostering a culture that values hard work, integrity, and community involvement. We're now seeking a talented and motivated individual to join our team as a Customer Service Representative, providing top-notch support to our customers via phone and email. About the Role As a Customer Service Representative at Hobby Lobby, you'll be the primary point of contact for our customers, addressing their inquiries, concerns, and feedback in a professional and courteous manner. You'll work in a fast-paced environment, handling multiple customer interactions simultaneously, and resolving issues efficiently. If you're a strong communicator, a problem-solver, and a team player, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide exceptional customer service through email and incoming calls, responding promptly and resolving customer issues in a timely manner. Demonstrate excellent telephone etiquette and be reasonable via phone, ensuring a positive customer experience. Communicate effectively via email, crafting clear, concise, and detailed messages that meet customer needs. Handle individual customer situations to completion, providing resolution and follow-up as necessary. Enter data into various computer applications to track incoming requests and maintain accurate records. Participate in other office projects as assigned, contributing to the team's success and growth. Maintain a positive, empathetic, and professional demeanor towards customers at all times, ensuring a welcoming and supportive environment. Essential Qualifications To be considered for this role, you'll need to meet the following essential qualifications: Bachelor's degree from an accredited institution. Experience with Microsoft Office, including Excel, Word, and Outlook. Strong attention to detail, with the ability to provide written communication that is free from spelling, grammar, and punctuation errors. Excellent communication and interpersonal skills, with the ability to work collaboratively with others. Self-motivation and ability to work without direct supervision. Strong organizational skills, with the ability to prioritize multiple customer needs and conduct follow-up meetings on time. Preferred Qualifications While not required, the following preferred qualifications will be considered a plus: Previous customer service experience in a fast-paced environment. Strong problem-solving skills, with the ability to apply critical thinking and resolve complex issues. Proficient in using customer relationship management (CRM) software and other technology tools. Skills and Competencies To succeed in this role, you'll need to possess the following skills and competencies: Excellent communication and interpersonal skills. Strong problem-solving and critical thinking skills. Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously. Strong attention to detail and organizational skills. Self-motivation and ability to work without direct supervision. Proficiency in Microsoft Office and other technology tools. Career Growth Opportunities and Learning Benefits At Hobby Lobby, we're committed to investing in our employees' growth and development. As a Customer Service Representative, you'll have opportunities to: Develop your communication and problem-solving skills. Gain experience in a fast-paced customer service environment. Participate in training and development programs to enhance your skills and knowledge. Advance to leadership roles or explore other career opportunities within the company. Work Environment and Company Culture At Hobby Lobby, we're proud of our company culture, which values: Hard work and integrity. Community involvement and charitable giving. Diversity and inclusion. Employee growth and development. Our Oklahoma City office is a dynamic and supportive work environment, where you'll have the opportunity to work with a talented team of professionals who share our commitment to customer service and community involvement. Compensation, Perks, and Benefits We offer a competitive compensation package, including: $27/hour salary. Medical, dental, and vision benefits. 401(k) program with company match. Paid vacation and personal time off. Employee discount. Life insurance and long-term disability insurance. Flexible spending account. Holiday pay. Access to 'The Facility at Hobby Lobby,' a state-of-the-art wellness center, including an on-site pharmacy. Chaplain services on site. Join Our Team! If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this position. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Hobby Lobby is an equal opportunity employer, committed to diversity and inclusion in the workplace.