Experienced Remote Chat Operator – Customer Engagement and Lead Generation Specialist for Automotive Industry

Introduction to Gubagoo and Reynolds and Reynolds Gubagoo, an affiliate of Reynolds and Reynolds, is a pioneering company in the automotive industry, specializing in providing innovative solutions to automotive dealerships. We are committed to delivering exceptional customer experiences through our cutting-edge technology and talented team members. As a leader in the industry, we are seeking highly skilled and motivated individuals to join our team as Remote Chat Operators. In this role, you will play a vital part in engaging with customers, creating a wow-ing experience, and driving revenue for our clients. Job Overview As a Remote Chat Operator, you will be responsible for representing our automotive dealer clients favorably in online conversations with customers. Your primary goal will be to turn these conversations into leads, ultimately helping our clients generate revenue. If you thrive in fast-paced environments, enjoy engaging in online conversations, and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities: Engage in online conversations with customers, providing timely and effective responses to their inquiries Represent our automotive dealer clients in a professional and favorable manner, ensuring a positive experience for customers Utilize your excellent communication skills to turn conversations into leads, driving revenue for our clients Meet and exceed performance metrics, including chat volume, response time, and lead generation Collaborate with our team to share best practices, improve processes, and enhance the overall customer experience Participate in ongoing training and development programs to enhance your skills and knowledge of the automotive industry Requirements and Qualifications To be successful in this role, you will need to meet the following requirements: Must live within the state of Iowa, as listed on the position posting Must have your own computer or laptop with a webcam, second monitor, microphone, and external mouse Computer must have a minimum of 8 GB of RAM, 64-bit Operating System, and 8th Generation Intel Core (3 equivalent or higher) Quiet, dedicated work space free from distractions, as this is a remote position Able to attend 4 weeks of remote training, Tuesday - Saturday between the hours of 11am-7:30pm EDT Must be able to type at least 35 WPM, with 40 WPM or above preferred Gaming experience is preferred, as it can be an asset in this role Essential Skills and Competencies: Excellent communication and interpersonal skills, with the ability to engage with customers in a professional and friendly manner Strong typing skills, with the ability to type at least 35 WPM Ability to work in a fast-paced environment, with a strong focus on meeting performance metrics Strong problem-solving skills, with the ability to think critically and outside the box Ability to work independently, with minimal supervision, in a remote environment Strong technical skills, with the ability to troubleshoot basic technical issues Career Growth and Development Opportunities At Gubagoo and Reynolds and Reynolds, we are committed to the growth and development of our team members. As a Remote Chat Operator, you will have access to ongoing training and development programs, designed to enhance your skills and knowledge of the automotive industry. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow and develop in your career. Work Environment and Company Culture: Our company culture is built on a foundation of innovation, teamwork, and exceptional customer experiences. We are a dynamic and fast-paced organization, with a strong focus on delivering results and driving revenue for our clients. As a Remote Chat Operator, you will be working in a virtual environment, with a team of talented and motivated individuals who are passionate about delivering exceptional customer experiences. Compensation, Perks, and Benefits We offer a competitive salary of $13 per hour, with opportunities for advancement and growth within the company. As a Remote Chat Operator, you will also have access to a range of perks and benefits, including: Flexible scheduling, with the ability to work from the comfort of your own home Ongoing training and development programs, designed to enhance your skills and knowledge Opportunities for advancement and growth within the company A dynamic and supportive team environment, with a strong focus on teamwork and collaboration Conclusion: If you are a motivated and talented individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Remote Chat Operator, you will play a vital part in driving revenue for our clients, while working in a dynamic and fast-paced environment. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and let's discuss how you can become a vital part of our success story. Apply for this exciting opportunity today and take the first step towards a rewarding and challenging career as a Remote Chat Operator. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job