Customer Service Representative I - Hybrid or Remote Opportunity in Miami, FL at BankUnited

Join BankUnited: A National Bank with a Collaborative and Entrepreneurial Culture BankUnited (NYSE: BKU), headquartered in Miami Lakes, Florida, is a leading national bank with a rich history and a strong presence in Florida, the New York metropolitan area, Dallas, and Atlanta. With subsidiaries like Pinnacle Public Finance and Bridge Funding Group, we pride ourselves on our dynamic and inclusive work environment that fosters growth, innovation, and excellence. Our culture is built on the foundation of going above and beyond to deliver exceptional customer experiences and empowering our employees to achieve their full potential. About Our Culture and Values At BankUnited, we believe in creating a diverse and inclusive workplace where every employee has the opportunity to advance, grow, and succeed. Our rallying cry, 'GO FOR MORE,' inspires us to strive for excellence in everything we do, from delivering outstanding customer service to driving our careers forward. We're proud to have been recognized by Newsweek as one of America's Greatest Workplaces for Job Starters and included on the Newsweek and Statista America's Most Trusted Companies Award List. Why Choose BankUnited? Working at BankUnited offers a unique blend of challenges and opportunities for professional growth and development. We're committed to providing our employees with a competitive benefits package, comprehensive training programs, and a work environment that supports work-life balance. Our average employee tenure is 8.3 years, reflecting our dedication to creating a workplace where people thrive. We're proud to have been ranked #3 as one of the 2022 Healthiest 100 Workplaces in America and awarded HEALTHIEST EMPLOYER by the South Florida Business Journal for three consecutive years. Customer Service Representative I Job Overview We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative I. This role is available in a hybrid or remote setup, offering flexibility for the right candidate. As a Customer Service Representative I, you will be the frontline representative of BankUnited, handling customer inquiries, resolving issues, and providing exceptional service that makes a difference. Key Responsibilities: Provides exceptional customer service, ensuring that every customer interaction is positive and memorable. Maintains high call productivity and quality scores, adhering to established standards and guidelines. Develops and utilizes knowledge of BankUnited's products and services, including Retail, Online Banking, Mortgage, and Business banking solutions. Responds promptly and accurately to customer inquiries, resolving issues efficiently and effectively. Demonstrates excellent communication and active listening skills, ensuring that customer needs are understood and met. Meets established service level agreements (SLAs) and guidelines, ensuring that customers receive an exceptional level of service. Identifies opportunities to cross-sell financial services and products, enhancing customer relationships and driving business growth. Essential and Preferred Qualifications: High School Diploma or equivalent required. 0-3 years of experience in a call center environment, preferably in retail banking or residential loans, is desirable but not mandatory. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using customer service software and technology. Skills and Competencies for Success: To excel in this role, you'll need to possess a combination of skills and competencies, including: Excellent customer service skills, with a focus on delivering personalized and empathetic service. Strong communication and active listening skills, both written and verbal. Ability to work effectively in a team environment, collaborating with colleagues to achieve common goals. Adaptability and flexibility in responding to changing customer needs and priorities. Basic knowledge of banking products and services, with a willingness to learn and expand your knowledge. Career Growth and Development Opportunities: At BankUnited, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative I, you'll have access to comprehensive training programs, career coaching, and mentoring opportunities through our GO FOR MORE Academy and iCARE program. We're dedicated to supporting your professional development and helping you achieve your long-term career goals. Work Environment and Company Culture: Our work environment is designed to support collaboration, innovation, and work-life balance. We offer a hybrid or remote work setup for this role, depending on your location. Our retail branches operate Monday through Friday, without evening or weekend hours, ensuring a healthy work-life balance for our employees. Compensation, Perks, and Benefits: We offer a competitive compensation package, comprehensive benefits, and a range of perks designed to support your well-being and financial security. Our benefits include tuition reimbursement, career development opportunities, and a work environment that prioritizes employee health and wellness. Join Our Team: Apply Now! If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative I position at BankUnited. With our commitment to excellence, innovation, and employee development, we're confident that you'll thrive in our dynamic and inclusive work environment. Apply now and start your journey with BankUnited today!