**Experienced Seasonal Tax Team Lead – Remote Tax Preparation and Support Specialist (New York)**

Are you a seasoned tax professional with a passion for delivering exceptional customer experiences and leading high-performing teams? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team as a Seasonal Tax Team Lead at JDA TSG, a leading provider of tax services to individuals and businesses across the United States. **About JDA TSG** At JDA TSG, we're dedicated to helping our clients navigate the complexities of tax preparation and compliance with ease. Our team of experienced tax professionals, including Enrolled Agents, CPAs, Tax Attorneys, accountants, and bookkeepers, work together to provide top-notch support to our clients through proprietary software. As a Seasonal Tax Team Lead, you'll play a critical role in leading our team of tax professionals in delivering exceptional customer experiences and driving business growth. **Job Summary** We're seeking an experienced Seasonal Tax Team Lead to join our team on a remote basis, working from the comfort of your own home or office. As a Seasonal Tax Team Lead, you'll be responsible for providing tax support and advice to our clients, leading a team of tax professionals, and driving process improvements to enhance our customer experience. If you're a motivated, self-directed, and results-driven leader with a passion for tax preparation and customer service, we encourage you to apply. **Key Responsibilities** As a Seasonal Tax Team Lead, you'll be responsible for: * Providing tax support and advice to our clients over video, phone, and chat, helping them navigate the tax preparation process and resolving tax issues * Leading a team of tax professionals, providing coaching, support, and guidance to ensure exceptional customer experiences and high-quality results * Documenting all customer interactions and identifying areas for process improvement at the individual and team level * Collaborating with our leadership team to develop and implement process improvements and drive business growth * Ensuring compliance with all relevant tax laws, regulations, and company policies **Essential Qualifications** To be considered for this role, you'll need to possess the following qualifications: * Credentials as a Tax Professional; CPA, Enrolled Agent, or Tax Attorney with active PTIN * 3+ years recent tax preparation experience * A passion for helping and an understanding of tax preparation, tax filing, and tax accounting practices * Excellent communication and leadership skills, with the ability to motivate and inspire team members * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Proficiency in proprietary software and technology, with the ability to troubleshoot and resolve technical issues **Preferred Qualifications** While not required, the following qualifications would be an asset in this role: * Experience leading a team of tax professionals in a remote or virtual environment * Knowledge of tax preparation software and technology, including proprietary software * Certification in tax preparation, such as the Enrolled Agent (EA) or Certified Public Accountant (CPA) designation * Experience in process improvement and quality assurance, with a focus on customer experience and satisfaction **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, clients, and stakeholders * Strong leadership and management skills, with the ability to motivate and inspire team members * Proficiency in proprietary software and technology, with the ability to troubleshoot and resolve technical issues * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues **Career Growth Opportunities and Learning Benefits** At JDA TSG, we're committed to helping our team members grow and develop their careers. As a Seasonal Tax Team Lead, you'll have access to: * Comprehensive training and support from our leadership team, including coaching and mentoring * Opportunities for professional development and growth, including certification programs and continuing education * A dynamic and supportive work environment, with a focus on teamwork and collaboration * A competitive compensation package, including a base salary, bonuses, and incentives **Work Environment and Company Culture** As a remote team member, you'll have the flexibility to work from the comfort of your own home or office. Our company culture is built on a foundation of teamwork, collaboration, and customer satisfaction. We're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. **Compensation, Perks, and Benefits** As a Seasonal Tax Team Lead, you'll receive a competitive compensation package, including: * A base salary of $34 per hour * Bonuses and incentives, based on performance and individual contributions * Comprehensive benefits, including 401K, health insurance, and paid time off * Opportunities for professional development and growth, including certification programs and continuing education **How to Apply** If you're a motivated, self-directed, and results-driven leader with a passion for tax preparation and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer** JDA TSG is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. Apply for this job