Customer Support Representative - Remote - Video Streaming Industry - Multistreaming Solution - Full-Time

Join the Restream Team: Empowering Video Creators Worldwide Welcome to Restream, a pioneering company in the video streaming industry, dedicated to helping creators share their stories with the world. Founded in 2015 in Ukraine, we've grown to become the #1 multistreaming solution, inspiring over 8 million people globally to live stream their passions. We're now looking for a talented Customer Support Representative to join our remote team and contribute to our mission of crafting top-quality tools for video content creators. About the Role As a Customer Support Representative at Restream, you will be the face of our company, providing exceptional support to our users through live chat, email, and social media. You'll be an advocate for our product, sharing your knowledge to foster engagement and loyalty among our customers. If you're passionate about video streaming, customer service, and teamwork, we'd love to hear from you. Key Responsibilities: Deliver Personalized Support: Provide accurate and timely communication to Restream users through various channels, ensuring their issues are resolved efficiently. Stay Up-to-Date with Industry Trends: Continuously update your knowledge of the video and streaming world to offer expert solutions to our customers. Contribute to Customer Experience Improvements: Participate in experimentation efforts to drive meaningful improvements to the customer experience. Be a Product Advocate: Share product knowledge with customers to foster engagement and loyalty to our product. Collect and Share Customer Feedback: Gather customer feedback and pass it on to the product or sales team to improve our offerings. What We Look For To succeed as a Customer Support Representative at Restream, you'll need: Essential Qualifications: Experience in Streaming: Familiarity with Restream or similar multistreaming solutions is a plus. Understanding of Live Streaming: Knowledge of how to go live to an RTMP or sites such as Facebook, X, Instagram, or Twitch. Customer-Facing Experience: Previous experience in a customer-facing role, with a keen interest in providing outstanding customer support experiences. Language Skills: Proficient in both verbal and written English language; an additional language such as Portuguese, Spanish, French, or German would be beneficial. Help Desk Experience: Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc. Preferred Qualifications: Multitasking Abilities: Ability to handle multiple client conversations simultaneously. Resourcefulness and Flexibility: You are resourceful, flexible, and can hold yourself accountable. Availability: Available to work assigned shift rotations as needed. What We Offer At Restream, we offer a dynamic and supportive work environment that encourages growth and learning. Here are some benefits and perks you can expect: Career Growth Opportunities: Startup Environment: A flat company structure that allows for close collaboration with founders and team members. Make an Impact: Opportunity to contribute to the evolution of our product and make a lasting impact on people's lives. Equity Packages: A chance to be part of the Restream journey with equity packages. Work Environment and Culture: Remote Work: A full-time remote position that offers flexibility and work-life balance. Tech and Resources: Access to the latest technology and tools to help you excel in your role. Team Culture: A collaborative and driven team environment that values innovation and creativity. Compensation and Benefits: Competitive Salary: A competitive salary package that reflects your skills and experience. Perks and Benefits: Additional perks and benefits that may include health insurance, paid time off, and more. Why Join Restream? By joining Restream, you'll become part of a team that's passionate about empowering video creators worldwide. You'll have the opportunity to: Be Part of a Growing Company: Contribute to the growth and success of a innovative company in the video streaming industry. Develop New Skills: Learn and develop new skills in a dynamic and supportive environment. Make a Difference: Make a lasting impact on people's lives by helping creators share their stories with the world. How to Apply If you're excited about this opportunity and have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you and discuss how you can join our team! Apply To This Job Apply for this job