Amazon Account Manager - Contract to Hire

Are you a rockstar Amazon Account Manager who thrives on accountability, proactive problem-solving, and high performance? If you’re an FBA expert with a stakeholder mindset and a drive to win, keep reading. About the Company: This is a full-time role for one of our internal companies, a leading e-commerce consulting and management firm specializing in helping brands scale their operations. They provide expertise in supply chain management, financial analysis, and marketing strategy to optimize and grow online businesses. With a strong focus on Amazon and direct-to-consumer sales, they help brands streamline operations, improve profitability, and achieve long-term success in the digital marketplace. Location: Philippines - Fully Remote Your Mission: Day to Day Responsibilities - Own end-to-end Amazon FBA & Seller Central account management, including customer service. - Conduct daily product listing checks to ensure accuracy and performance. - Respond to customer inquiries with clear, proactive communication. - Handle product replacements, refunds, and dispute negative feedback. - Analyze negative reviews at the ASIN level and implement solutions. - Monitor seller performance metrics and address issues before they escalate. - Resolve stranded inventory issues to maximize sales. Your Toolbox: Skills to be Successful - 2+ years managing Amazon FBA & Seller Central accounts at a high level. - Deep understanding of Amazon policies, listings, and performance metrics. - Strong proficiency in Microsoft Excel (advanced functions & data analysis). - Detail-oriented with a high sense of accountability—you own your work. - Exceptional communication skills—you anticipate problems before they arise. - Organized, efficient, and results-driven. - Bonus: Familiarity with business & accounting principles. Your Perks: What's in it for you - Working completely remote - 15 Paid leave days - 8 leave days for National Holidays - 1 leave day for Birthday - Quarterly bonus - Annual (performance-based) salary increase policy - Long-term position with the opportunity to grow in a stable and growing Agency - Great opportunity to grow - You’ll be joining a high-level and fast-paced team If this sounds interesting to you, please proceed with your application and provide the answers to the questions below. 1. What is your expected monthly salary for a full-time role, in USD? 2. How many years of experience do you have managing Amazon FBA and Seller Central accounts? 3. How would you rate your proficiency in using Excel to analyze Amazon account data (e.g., sales trends, inventory issues, performance metrics)? (No proficiency, basic, intermediate, advanced, or expert) 4. Have you handled customer messages, reviews, or refund disputes through Amazon Seller Central? Apply tot his job Apply To this Job