Client Experience Lead

Client Experience Lead Job Summary of Client Experience Lead: This position plays a vital role in supporting front-end operations and delivering outstanding customer experiences. This individual will lead day-to-day customer service activities while modeling professionalism, encouraging team collaboration, and ensuring a customer-first approach across all interactions. The role requires leadership capabilities, a solutions-focused mindset, and a commitment to maintaining operational efficiency and friendly service standards. Job Duties and Responsibilities of Client Experience Lead: • Oversee and enhance customer support activities at the front end of the store, promoting a welcoming and well-maintained ambiance. • Emphasize the significance of Burlington’s customer-first mindset to front-end staff members and foster a culture that reflects this philosophy. • Manage register transactions and promptly resolve customer concerns in a professional and efficient manner. • Foster quick and amiable checkouts by guiding the team through coaching and hands-on support. • Facilitate the organization of team members’ break and meal timings while upholding store coverage criteria. Qualifications and Experience of Client Experience Lead: • Applicants must be willing to work flexible hours, which could include early mornings, evenings, weekends, and holidays. • Competent leadership skills and the knack for motivating team members in a swiftly evolving environment. • Effective at addressing problems, communicating well, and providing top-notch customer service. • Competent in lifting boxes of 40 pounds or more and being able to stand or walk for extended periods without difficulty. Benefits of Client Experience Lead: • Competitive compensation per hour paired with the possibility of choosing flexible work hours. • Employee merchandise discount. • Qualification for healthcare benefits and the 401(k) option is linked to the hours committed to work. • Sick leave with pay and holidays as outlined by law. • After one year of service, staff members become eligible for up to four hours of paid time off annually. • Availability of training and development opportunities to nurture growth and learning. Salary: $13.00 per hour About Burlington: Burlington Stores, Inc. is a nationally recognized off-price retailer with over 1,000 locations across the United States and Puerto Rico. Focused on delivering exceptional value to customers, Burlington is committed to diversity, associate development, and a strong community presence. The Burlington fosters a collaborative, inclusive environment where associates can thrive and make a meaningful impact every day. Apply tot his job Apply To this Job