Claims Team Manager, Doordash Core

About the position Responsibilities • Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards. • Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets. • Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work. • Responsible for building and maintaining internal and external customer relationships. • Serves as a primary point of contact for agents, brokers and policyholders. • Hosts and facilitates in person and/or telephonic claim reviews on a continuous cycle and ensures Special Service Instructions are managed appropriately. • Provides management oversight of claims files (non-litigated or litigated) within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs. • Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds. • Uses common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results. Requirements • Advanced knowledge of commercial property and/or casualty insurance claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness. • Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture. • Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related experience. • Extensive recent experience handling Attorney-represented Bodily Injury claims. • Previous Commercial Claims experience preferred. • Complex case handling experience is a plus. Benefits • Flexible Time Off (FTO) • Health insurance • Dental insurance • Vision insurance • 401(k) plan with company match • Life insurance • Disability insurance • Employee discounts • Tuition reimbursement • Professional development opportunities Apply tot his job Apply To this Job