Experienced Early Morning and Overnight Stocking Associate - Retail Customer Service and Merchandising Expert

Welcome to Michaels, Where Creativity Meets Opportunity Michaels, the leading creative destination in North America, is seeking a passionate and skilled Early Morning and Overnight Stocking Associate to join our team in Portage, MI. As a valued member of our store team, you will play a critical role in delivering exceptional customer service, maintaining a well-merchandised store, and driving sales growth. If you are a motivated and customer-focused individual with a passion for retail and merchandising, we encourage you to apply for this exciting opportunity. Job Summary In this role, you will be responsible for delivering friendly customer service, helping customers shop our store, and finding what they need. You will also be responsible for completing truck unloading and merchandise duties, maintaining store recovery standards, and ensuring a fast and friendly checkout experience for all customers. As an Early Morning and Overnight Stocking Associate, you will work closely with our store team to achieve our brand promises and drive business results. Key Responsibilities Deliver friendly customer service and help customers shop our store and find what they need Complete truck unloading and merchandise duties, including maintaining store recovery standards Provide a fast and friendly checkout experience and execute cash handling to standards Engage customers on the benefits of our Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey and assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes and perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs and adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements Cross-train in Custom Framing selling and production and perform other duties as assigned Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Retail and/or customer service experience preferred Ability to remain standing for long periods of time and move throughout the store Regular bending, lifting, carrying, reaching, and stretching, with the ability to lift heavy boxes and access high shelves by ladder or similar equipment Ability to work in a fast-paced environment and adapt to changing situations Strong communication and interpersonal skills, with the ability to interact with others in an accepting and respectful manner Ability to work independently and as part of a team, with a positive and respectful attitude Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Previous experience in a retail or customer service environment Knowledge of merchandising and visual displays Experience with Omni channel processes, including BOPIS and SFS Ability to speak multiple languages Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong customer service skills, with the ability to deliver exceptional service in a fast-paced environment Merchandising and visual display skills, with the ability to maintain a well-merchandised store Ability to work independently and as part of a team, with a positive and respectful attitude Strong communication and interpersonal skills, with the ability to interact with others in an accepting and respectful manner Ability to adapt to changing situations and prioritize tasks effectively Career Growth Opportunities and Learning Benefits At Michaels, we are committed to the growth and development of our team members. As an Early Morning and Overnight Stocking Associate, you will have access to a range of training and development opportunities, including: Comprehensive training program, with ongoing support and feedback Opportunities for advancement and career growth, with a clear path for progression Access to online learning platforms and development resources Recognition and reward programs, with opportunities to earn bonuses and incentives Work Environment and Company Culture At Michaels, we are proud of our inclusive and supportive company culture. As an Early Morning and Overnight Stocking Associate, you will be part of a dynamic and diverse team, with a range of benefits and perks, including: Competitive salary and benefits package, with opportunities for bonuses and incentives Flexible scheduling and work-life balance, with opportunities for overtime and extra shifts Recognition and reward programs, with opportunities to earn bonuses and incentives Access to online learning platforms and development resources A fun and supportive work environment, with a range of social events and activities Compensation, Perks, and Benefits As an Early Morning and Overnight Stocking Associate at Michaels, you will be eligible for a range of compensation, perks, and benefits, including: Competitive salary, with opportunities for bonuses and incentives Comprehensive benefits package, including medical, dental, and vision coverage 401(k) retirement plan, with company match Flexible scheduling and work-life balance, with opportunities for overtime and extra shifts Recognition and reward programs, with opportunities to earn bonuses and incentives Conclusion If you are a motivated and customer-focused individual with a passion for retail and merchandising, we encourage you to apply for this exciting opportunity. As an Early Morning and Overnight Stocking Associate at Michaels, you will be part of a dynamic and diverse team, with a range of benefits and perks. Don't miss out on this opportunity to join our team and start your career with Michaels today! Apply now and take the first step towards a rewarding and challenging career with Michaels. We look forward to hearing from you! Apply for this job