Team Leader - DEN Airport

Welcome to Workwarp: Where Exceptional Service Meets Innovation Imagine being part of a team that is revolutionizing the way we experience travel. At Workwarp, we're committed to delivering extraordinary service and creating unforgettable experiences for our customers. As a Team Leader at our DEN Airport location, you'll play a vital role in driving our mission forward and inspiring your team to achieve greatness. Job Overview Position: Team Leader - DEN Airport Location: Remote (with occasional visits to DEN Airport) Compensation: A competitive salary and comprehensive benefits package Company: Workwarp, a leading provider of premium travel experiences Start Date: Immediate openings available - join our team today! Key Responsibilities As a Team Leader, you'll be responsible for: Monitoring customer interactions to ensure extraordinary service and resolving any issues promptly Ensuring adherence to team and individual performance goals, using data-driven insights to drive results Coaching and developing your team to provide a high-touch, premium experience for all lounge guests Inspiring and motivating your team of MSPs to achieve their goals, recognizing and rewarding accomplishments along the way Communicating effectively with your team, keeping them informed about changes and updates that may impact their work or customers Managing team schedules to ensure adequate servicing coverage 365 days per year, filling in when needed to maintain exceptional service levels Evaluating team performance, creating development and action plans tailored to each team member's needs and goals Collaborating with food and beverage lounge partners to create an extraordinary customer experience for all Centurion Lounge visitors Essential Qualifications To succeed as a Team Leader at Workwarp, you'll need: 2+ years of experience in a leadership or management role, preferably in a customer-facing environment Proven track record of driving team performance and achieving exceptional customer satisfaction results Excellent communication, coaching, and interpersonal skills, with the ability to inspire and motivate teams Strong analytical and problem-solving skills, with experience using data to inform decisions and drive results Ability to work in a fast-paced, dynamic environment, adapting to changing priorities and circumstances High school diploma or equivalent required; bachelor's degree preferred Preferred Qualifications While not required, the following qualifications will give you a competitive edge: Experience working in the travel or hospitality industry, with knowledge of airport operations and lounge management Certifications or training in leadership, management, or customer service (e.g., Six Sigma, Lean, or hospitality certifications) Proficiency in multiple languages, reflecting the diversity of our customer base and team members Experience with performance management software, scheduling tools, and other technologies used in customer-facing environments Skills and Competencies To excel in this role, you'll need to demonstrate: Leadership acumen: The ability to inspire, motivate, and develop high-performing teams Customer-centricity: A passion for delivering exceptional customer experiences and resolving issues promptly Analytical skills: The ability to collect and analyze data, using insights to inform decisions and drive results Communication skills: Effective verbal and written communication, with the ability to adapt to diverse audiences and situations Adaptability: The ability to thrive in a fast-paced, dynamic environment, adapting to changing priorities and circumstances Collaboration: A willingness to work closely with cross-functional teams, including food and beverage lounge partners Career Growth and Learning Benefits At Workwarp, we're committed to helping our team members grow and develop in their careers. As a Team Leader, you'll have access to: Comprehensive training and development programs, including leadership and management training Opportunities for career advancement, with a clear path for professional growth and development Regular feedback and coaching, with a focus on continuous improvement and skill-building Access to industry events, conferences, and networking opportunities, helping you stay up-to-date on the latest trends and best practices Work Environment and Company Culture At Workwarp, we're proud of our diverse, inclusive culture, which reflects the values of our customers and team members. You'll enjoy: A dynamic, fast-paced work environment that's always evolving and improving A collaborative, supportive team that's passionate about delivering exceptional customer experiences Opportunities to make a real impact, driving business results and growth through your work A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive environment for all team members Compensation, Perks, and Benefits We offer a competitive salary and comprehensive benefits package, including: A competitive salary, reflecting your experience and qualifications Comprehensive health, dental, and vision insurance, with options for you and your family 401(k) matching, with a generous company match to help you plan for your future Paid time off, including vacation, sick leave, and holidays, to help you recharge and relax Access to exclusive discounts and perks, including travel discounts and lounge access Conclusion If you're a motivated, customer-focused leader with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our team as a Team Leader at DEN Airport, and take the first step towards a rewarding new role. With competitive compensation, comprehensive benefits, and opportunities for career growth and development, this is an opportunity you won't want to miss. Submit Your Application Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. We can't wait to welcome you to our team! Apply for this job