Strategic Quality Manager

Introduction to Workwarp and the Role At Workwarp, we are dedicated to revolutionizing the way companies approach quality management. As a leader in our industry, we are seeking a highly skilled and experienced Strategic Quality Manager to join our team. This is an exceptional opportunity for a talented professional to make a significant impact on our organization and drive quality excellence across our operations. About the Community You Will Join Our company is built on a foundation of innovation, collaboration, and a passion for delivering exceptional customer experiences. As a Strategic Quality Manager, you will be part of a dynamic team that is committed to driving quality excellence and continuous improvement across our organization. You will have the opportunity to work with a talented group of professionals who share your passion for quality and your commitment to excellence. The Difference You Will Make As a Strategic Quality Manager at Workwarp, you will play a critical role in establishing and implementing our strategic vision for quality across our key business units. You will be responsible for developing and executing a strategic plan to expand our quality efforts, including the establishment of a quality council, the development of quality metrics, and the implementation of a quality scorecard. You will also be responsible for identifying areas of improvement, driving continuous improvement efforts, and leading quality improvement projects across our organization. Key Responsibilities Develop and execute a strategic plan to expand quality efforts across our organization Establish a quality council with representation from all business units Develop and implement quality metrics and a quality scorecard Identify areas of improvement and drive continuous improvement efforts Lead quality improvement projects across our organization Collaborate with cross-functional teams to drive quality excellence Develop and manage a skills development program for the quality team Provide thought leadership and support for quality managers and analysts A Typical Day As a Strategic Quality Manager at Workwarp, a typical day will be fast-paced and dynamic. You will be responsible for leading the development and execution of our quality strategy, collaborating with cross-functional teams, and driving continuous improvement efforts. You will also be responsible for analyzing data, identifying areas of improvement, and developing and implementing solutions to drive quality excellence. Leadership and Engagement As a Strategic Quality Manager, you will be responsible for leading a team of program managers and quality professionals. You will be expected to provide clear direction, guidance, and coaching to your team, and to drive engagement and motivation. You will also be responsible for collaborating with senior leaders and stakeholders to drive quality excellence and continuous improvement across our organization. Essential Qualifications To be successful in this role, you will need to have: 8-10 years of experience in an operations environment, with at least 4+ years in a leadership position Proven experience in quality management, including the development and execution of quality strategies and plans Strong communication and influence skills, with the ability to communicate vision and concepts clearly and persuasively to various leadership levels Community-focused, with a passion for delivering world-class customer support and a commitment to understanding stakeholders' needs Strategic, with the ability to deliver vision and strategy that balances strategic transformation initiatives alongside iterative improvement Strong analytical thinking skills, with the ability to develop in-depth understanding of customer needs and make decisions using quantitative and qualitative insights Preferred Qualifications Preferred qualifications for this role include: Experience in a fast-paced, dynamic environment, with a proven ability to adapt to changing priorities and circumstances Strong program leadership and execution skills, with the ability to develop and manage complex programs and projects Relevant expertise in clinical skills and customer care, with the ability to effectively inform high-quality content related to these areas Strong business acumen, including problem-solving and critical thinking skills Skills and Competencies To be successful in this role, you will need to have a range of skills and competencies, including: Strong leadership and management skills, with the ability to lead and motivate a team Excellent communication and influence skills, with the ability to communicate vision and concepts clearly and persuasively to various leadership levels Strong analytical thinking skills, with the ability to develop in-depth understanding of customer needs and make decisions using quantitative and qualitative insights Ability to work in a fast-paced, dynamic environment, with a proven ability to adapt to changing priorities and circumstances Strong program leadership and execution skills, with the ability to develop and manage complex programs and projects Career Growth Opportunities and Learning Benefits At Workwarp, we are committed to the growth and development of our employees. As a Strategic Quality Manager, you will have access to a range of career growth opportunities and learning benefits, including: Professional development opportunities, including training and education programs Career advancement opportunities, including promotions and lateral moves Networking opportunities, including access to industry events and conferences Mentorship and coaching, including access to experienced leaders and professionals Work Environment and Company Culture At Workwarp, we are proud of our dynamic and inclusive work environment. Our company culture is built on a foundation of innovation, collaboration, and a passion for delivering exceptional customer experiences. As a Strategic Quality Manager, you will be part of a talented team that is committed to driving quality excellence and continuous improvement across our organization. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: Comprehensive health insurance, including medical, dental, and vision coverage Retirement savings plan, including a 401(k) or similar program Paid time off, including vacation days, sick leave, and holidays Professional development opportunities, including training and education programs Access to industry events and conferences Conclusion If you are a motivated and experienced quality professional who is passionate about driving quality excellence and continuous improvement, we encourage you to apply for this exciting opportunity. As a Strategic Quality Manager at Workwarp, you will have the chance to make a significant impact on our organization and drive quality excellence across our operations. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Submit Your Application Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job