Experienced Customer Service Representative - e-Live Verification Phone Agent for U-Haul's Truck Share 24/7 Program

Introduction to U-Haul and the Role U-Haul, a pioneering company in the moving industry, has been serving do-it-yourself movers and their households since 1945. The concept for U-Haul was generated out of need, recognizing the widespread requirement for do-it-yourself moving equipment available on a one-way, nationwide basis. Today, U-Haul continues to innovate and expand its services, including the Truck Share 24/7 program, which allows customers to rent equipment using a smartphone app. As part of this program, we are seeking an Experienced Customer Service Representative - e-Live Verification Phone Agent to join our team. Role Overview As an e-Live Verification Phone Agent, you will be responsible for reviewing customer information, ensuring that all requirements are met to rent equipment, and providing excellent customer service via phone, chat, or email. You will work in a fast-paced environment, handling multiple customer interactions simultaneously, and navigating between different systems and screens. If you enjoy helping people, have an outgoing personality, and are customer-focused, this role might be for you. Key Responsibilities Claim sessions for customers doing business with U-Haul via Truck Share 24/7 Review each session for accuracy, answering customer questions and determining the proper course of action Make outbound calls for verification of alternate contacts Communicate with customers via phone or chat in an efficient and courteous manner Ensure compliance with U-Haul policies to retain customer loyalty and prevent objections Review telephone, mail, and internet procedures for each communication received and respond within a specific time frame Listen to customer concerns, document them, and resolve issues when possible Essential Qualifications To be successful in this role, you will need: Good listening, verbal, and written communication skills Inbound call/phone experience (high volume highly preferred) Excellent customer service skills 1 year of customer service experience (via phone highly preferred) Technically savvy, with proficiency in using computers and software applications Logic and reasoning skills, with attention to detail and interpersonal skills Ability to multitask and assist multiple customers at one time (online sessions) Good time management skills and reasonable, predictable attendance Preferred Qualifications While not required, the following qualifications are preferred: Experience working in a fast-paced, dynamic environment Goal-oriented, with a willingness to learn different systems and navigate between multiple screens Efficient communication skills through instant messaging programs Ability to work independently, delivering practical solutions, and thriving in a collaborative team environment Training and Education As an e-Live Verification Phone Agent, you will receive one week of instructor-led training, with accelerated classroom education and hands-on training in small groups. After initial training, you will work independently, with additional continued education courses, counseling, and coaching from the leadership team. Work Environment and Company Culture U-Haul is committed to creating a culture of health and wellness, and we strive to provide a positive, supportive work environment for all team members. As a remote worker, you will need to have a quiet, private work area, with dependent and child-care arrangements made as if you were working at a U-Haul site. All work duties, including education, must be performed at your home address. Technical Requirements To work from home, you will need to meet the following technical requirements: Wired USB headset with a microphone (adapters are not acceptable) Webcam for use interacting with your manager (not for use with customers) Minimum internet speed requirements: 10MB down / 5MB up Windows or Mac OS allowed; if Windows, then Windows 10 is required; if Mac, then Mojave or newer is required Minimum RAM requirements: 8GB of RAM or greater Minimum processor requirement for Windows OS: CPU score of 2000 or greater Minimum processor requirement for Mac: Core i5 processor or greater Compensation, Perks, and Benefits As an e-Live Verification Phone Agent, you will receive a competitive salary, with a rate of pay of $16/hr (note: hourly base pay rate may be higher, depending on state or local minimum wage laws). You will also be eligible for part-time benefits, including: Medical Reimbursement Indemnity Plan Rx Savings Plus Discount Plan Dental Plan Vision Plan Retirement Savings 401(k) Plan Career Growth Opportunities and Learning Benefits At U-Haul, we are committed to the growth and development of our team members. As an e-Live Verification Phone Agent, you will have opportunities to learn new skills, take on new challenges, and advance your career within the company. You will also have access to continued education courses, counseling, and coaching from the leadership team. Conclusion If you are a customer-focused, technically savvy individual with excellent communication skills, we encourage you to apply for the Experienced Customer Service Representative - e-Live Verification Phone Agent role. As a remote worker, you will have the flexibility to work from home, while still being part of a dynamic, supportive team. Don't miss this opportunity to join U-Haul and contribute to our mission of providing excellent customer service and innovative solutions to our customers. We Encourage You to Apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply today and take the first step towards an exciting, rewarding career with U-Haul! Apply for this job