Customer Experience Product Manager - Netflix Client Care Innovation Team (Remote Full-Time Opportunity)

Join the Team that Ensures Seamless Entertainment for Millions At Netflix, we're passionate about delivering an exceptional viewing experience to our over 200 million subscribers worldwide. Our Client Care (CS) team is dedicated to providing top-notch support whenever our members need it. As a key player in the CS Innovation team, you'll be responsible for driving the development and improvement of our contact community platform, ensuring that our client care specialists can deliver an outstanding customer experience. About the Role We're seeking an experienced Customer Experience Product Manager to lead the charge in enhancing our contact community platform. In this role, you'll collaborate with cross-functional teams, including design, engineering, operations, and data engineering, as well as third-party solution providers, to deliver a world-class platform experience. As a Product Manager, you'll be instrumental in shaping the future of our contact community platform through the adoption of third-party solutions and developing a long-term strategy focused on guiding our roadmap. Key Responsibilities Provide product management leadership for our contact community platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools. Collaborate with CS functional teams to understand their vision and challenges, and develop solutions that meet their needs. Manage integrations and adoption of products, working closely with our engineering and data scientist teams, as well as third-party solution providers or potential consulting firms. Understand differences in support expectations across various regions and tailor the experience accordingly. Expand product management responsibilities to other tools as business needs arise. Embody the unique Netflix culture and values. Essential Qualifications To succeed in this role, you'll need: 4+ years of experience in product management for consumer or internal-facing products. The ability to make tough decisions informed by both data and judgment. A deep focus on delivering an exceptional customer and agent experience. A proven track record of executing projects that have quantifiably improved customer and agent experiences. Organizational leadership and influence without authority. Exceptional written and verbal communication skills, with the ability to build trust and create cross-functional partnerships. The capacity to motivate, inspire, and lead creators and specialists. Preferred Qualifications While not required, the following skills and experience will give you a competitive edge: Related knowledge working with CCaaS, CPaaS, UCaaS, and CRM products, whether third-party or in-house built. Experience focusing on Client Support. A background working on global products. Career Growth Opportunities and Learning Benefits As a Product Manager at Netflix, you'll have the opportunity to work on complex, high-impact projects that drive business growth and customer satisfaction. You'll be part of a talented team that is passionate about delivering exceptional customer experiences, and you'll have access to cutting-edge technologies and innovative solutions. Our company culture encourages experimentation, learning, and continuous improvement, ensuring that you'll grow professionally and personally throughout your tenure. Work Environment and Company Culture We're a remote-friendly company that values flexibility and work-life balance. As a full-time remote employee, you'll have the opportunity to work from anywhere, at any time, as long as you're connected to the internet. Our company culture is built around a set of core values that prioritize innovation, collaboration, and customer satisfaction. We're committed to creating an inclusive and diverse work environment that welcomes people from all backgrounds and perspectives. Compensation, Perks, and Benefits We're offering a competitive hourly rate of $25-$35 per hour for this role, depending on your experience and qualifications. As a Netflix employee, you'll also be eligible for a range of benefits, including comprehensive health insurance, retirement savings plans, and paid time off. We're committed to providing a supportive and inclusive work environment that allows you to thrive both personally and professionally. Why Join Netflix? If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we want to hear from you. As a Product Manager at Netflix, you'll be part of a talented team that's shaping the future of entertainment. You'll have the opportunity to work on complex projects, collaborate with cross-functional teams, and drive business growth. If you're ready to take your career to the next level, apply now to join our team! Don't miss this opportunity to join the team that's revolutionizing the entertainment industry. Apply today!