Station Supervisor - Customer Service

Additional Information Closing from Stations/Customer Service / Ramp Agents - All locationsFull Time Benefits:Profit SharingMedical/Dental/Vision/Life/ Disability InsuranceMedical Travel ReimbursementLegal, Identity and Pet Insurance401K with an employer matchEmployee Stock Purchase PlanEmployee Assistance ProgramTuition ReimbursementFlight BenefitsPaid vacation, holidays, and sick timePart Time Benefits:Profit SharingMedical Travel ReimbursementLegal, Identity and Pet Insurance401K with an employer matchEmployee Stock Purchase PlanEmployee Assistance ProgramTuition ReimbursementFlight BenefitsSick t Compensation SummaryThe Station Supervisor is responsible for providing support for the day-to-day operations of the station. This role supervises Station Aircraft Cleaners/Commissary/Ground Operation Agents/Customer Service Agents. Visa Sponsorship Available: NoMinimum RequirementsCombination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GEDEducation Details:High School Diploma or equivalenYears of Experience:Minimum one (1) year CSA/GOA/SupervisorValid/Unexpired Driver's License: YesPreferred Requirements•MS Word/Excel/PowerPointJob Duties•Ensure compliance of customer service, baggage handling and departure dependability.•Analyzes and evaluates work methods for areas of operation and related areas, to make recommendations or changes to improve the station operation.•Ensure compliance with manuals including revisions.•Analyze and evaluate work methods, operational procedures and equipment.•Make recommendations for improvement to enhance the effectiveness of the operation.•Ensure station is equipped with supplies to support the operation.•Maintain fuel information logs.•Perform routine and non-routine administrative tasks.•Maintains liaison with internal and external contacts to confer on established policies and procedures; resolves difficulties that may arise.•Order & inventory commissary supplies.•Provide proper training resources for front line agents and ramp agents.•Resolves customer complaints and questions, especially during irregular operations.•Oversees baggage service office.•Audit training record, station manual, station supplies and station equipment.•Establish working relationship with airport authority, station service provider, regional director, Station Leader and the training department.•Promotes a teamwork environment.•Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate.•Model Allegiant’s customer service standards in personal actions and when providing leadership direction.•Other duties as assigned. Physical RequirementsThe Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). Are required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role. Essential Services ProviderAllegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order. EEO StatementWe welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team. Equal Opportunity Employer: Disability/VeteranFor more information, see https://allegiantair.jobs Apply to this Job